Aftersales Manager

ACS Automotive Recruitment • Permanent • Norwich, Norfolk, England, United Kingdom • £50k - £85k / year • 2h ago

Aftersales Manager

£50,000 Basic Salary | £85,000 OTE

Permanent | Full Time

Monday to Friday | 08:00am – 6:00pm | No Weekend Work

Our client is looking to recruit an experienced Aftersales Manager to take responsibility for a large and established Aftersales operation.

This is an excellent opportunity for an experienced Aftersales Manager who has spent at least two years in a similar leadership role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.

You will be responsible for a team of approximately 35 staff, with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.

Duties & Responsibilities

Lead and manage an Aftersales team of approximately 35 employees.
Take overall responsibility for the day-to-day operation of the department.
Drive departmental performance, productivity and profitability.
Monitor and manage key performance indicators and financial targets.
Coach, motivate and develop team members to maximise individual and departmental performance.
Ensure consistently high levels of customer satisfaction.
Identify opportunities to improve processes, efficiency and workshop performance.
Work closely with senior management to achieve wider business objectives.
Ensure all operational, compliance and health & safety standards are maintained.
Deal confidently with customer escalations and resolve issues effectively.

Your Background & Skills

Minimum of 2 years' experience in a similar Aftersales Management role.
Proven experience managing a sizeable automotive Aftersales team.
Strong leadership and people-management skills.
Commercially focused with a proven ability to drive departmental performance.
Excellent understanding of Aftersales operations, KPIs and profitability.
Strong communication and organisational skills.
Ability to motivate and develop a large team.
Customer-focused with a professional and proactive approach.

What's on Offer?

£50,000 Basic Salary
£85,000 OTE
Monday to Friday, 08:00am – 6:00pm
No weekend work
Responsibility for a team of approximately 35 staff.
Excellent opportunity to take ownership of a large Aftersales operation.
Genuine long-term career development opportunities.

If you're an experienced Aftersales Manager with the leadership experience to manage a large team and are looking for a Monday-to-Friday management opportunity, we'd love to hear from you.

Apply today with your CV for immediate consideration.

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