Phone: 0333 358 2035
Utility Collections is a specialist commercial debt resolution business working with the UK utilities sector. Based on the Fylde coast at Poulton le Fylde, near Blackpool, the company partners with electricity, gas and water suppliers to resolve outstanding business accounts through professional engagement rather than pressure. Founder Gary Harrison set the business up to challenge the traditional approach to collections, with a commitment to treating people fairly and achieving lasting outcomes.
Unlike general debt collection agencies, Utility Collections works exclusively in utilities. Its teams support suppliers across the whole commercial debt lifecycle, from first contact with a business customer through to resolution, using both field visits and office based administration. In 2025 the company recovered more than £27 million for suppliers, reached over 17,000 customers and resolved 74 percent of the accounts it handled. For a jobseeker, those figures point to a busy business that is measured on results.
The customer engagement teams bring together more than 100 years of combined experience in commercial energy operations, so this is a workplace where sector knowledge is valued and shared. Typical roles include customer engagement advisers, field agents, account handlers and administration staff. You do not need a background in debt recovery to be considered. Experience in customer service, contact centres, utilities, credit control or any role where you have had difficult conversations and kept them constructive will translate well.
The company describes its approach as engagement led, built on communication, collaboration and professionalism. In practice that means the work is about listening to a business customer, understanding why an account is in arrears and finding a practical way forward that protects the supplier's relationship as well as its revenue. Client feedback published by the company repeatedly mentions patience, clarity and professionalism, which tells you what the culture expects of its people.
When you apply for a role with Utility Collections, lead with examples of how you have handled pressure calmly and reached agreements with customers. Mention any experience with energy or water accounts, billing systems or credit control, and be specific about outcomes you achieved. Show that you can work to targets without losing sight of fairness, because that balance is the heart of what the company sells to its clients. A short, honest CV that focuses on results and people skills will stand out more than a long list of duties.
Live vacancies from Utility Collections are listed below and you apply directly, with no agency in between. Every job is posted by the employer, so the details are accurate and your application goes straight to the people making the decision. If nothing suits you today, check back, because new roles are added as the business grows.
Field Resolutions Agent Utility Collections Ltd Field-based (nationwide travel) £35k + £5k Car allowance Hotel and food allowance Field Visit Department Permanent Full-Time 40 hours per week over 4 ½ …
