Swedish Customer Service Advisor

Refresh Recruitment Group Limited • Permanent • Remote (London, Greater London, England, United Kingdom) • £28k / year • 15h ago

Are you fluent in Swedish? Can you start work straight away? Is London within easy reach for you?

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.

Salary : £28,000 per annum

Location : Canary Wharf

Hours : 40 hours over Monday to Friday 8am to 4.30pm – the role will become hybrid after successful completion of training.

Wea re looking for someone who can:

Fluent Swedish speaker
Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Excellent written and verbal skills in both Swedish and English
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
Customer care experience, preferably within the food industry sector
strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
Flexible to work shifts
Self-motivated and a team player
To have fun at work!

If you feel you are what we are looking for, please apply.

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