Customer Service Coordinator

Whistl • Permanent • Remote (Marlow, Buckinghamshire, England, United Kingdom) • £26k - £28k / year • 3d ago

Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.

This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.

We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment. Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.

Apply today and become a key part of a collaborative and client-focused team

About the Role

Key Responsibilities

Act as the first point of contact for inbound client calls, emails, and chat queries
Confidently handle high-volume inbound phone activity
Manage bookings, orders, and service-related queries
Support clients through the full order lifecycle
Respond to sales and service queries and refer opportunities to Sales
Create booking confirmations, delivery instructions, and reports
Maintain accurate CRM records (including HubSpot)
Support invoicing, reporting, and campaign administration
Liaise with internal teams and external suppliers, including Royal Mail
Support onboarding, shared inbox management, and general admin tasks

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

Apply today and become a key part of a collaborative and client-focused team

Benefits

23 days' annual leave
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

RequirementsSkills & Experience

Minimum 1 year of customer service or client-facing experience
A confident and professional telephone manner essential
Experience handling high-volume inbound calls preferred
Strong communication and organisational skills
High attention to detail and the ability to prioritise workload
Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
Ability to work in a fast-paced team environment

Experience & Qualifications:

GCSEs (including English and Maths); A-Level/BTEC or equivalent

Desirable

Experience in the postal/logistics industry
Advanced Excel skills
Relevant professional qualifications

Additional Requirements:

Occasional business travel may be required
Flexible to work extra hours when needed
Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.

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