Lead Generation Retail Specialist

Quality Personnel • Temporary • Remote (Milton Keynes, Milton Keynes, England, United Kingdom) • £15 / year • 14h ago

Lead Generation Retail Specialist (12-Month Temporary Contract)

Location: Hybrid – 3 days in the office, 2 days working from home
Salary: £14.77 per hour
Hours: Full-time, Monday to Friday on a rotating shift pattern:

9:00am – 5:30pm
11:00am – 7:30pm

Contract: 12-Month Temporary Assignment

About the Role

We're looking for enthusiastic and customer-focused individuals to join a busy friendly team as a Lead Generation Retail Specialist on a 12-month temporary contract. This is an exciting opportunity to work with the prestigious Mercedes-Benz Financial Services brand, engaging with current and prospective customers across multiple digital and telephone channels.

You'll play a key role in delivering a consultative sales experience, identifying customer needs and helping connect them with the right Mercedes-Benz products, services and retailer network while ensuring full compliance with FCA and GDPR regulations.

No previous automotive experience? No problem – full training will be provided.

What You'll Be Doing

Contact current and prospective customers through outbound telephone campaigns and LiveChat.
Build rapport with customers to understand their needs and identify suitable vehicles, products and offers.
Convert customer interactions into qualified sales leads for the Mercedes-Benz retailer network.
Deliver exceptional customer service across every interaction.
Ensure all conversations comply with FCA regulations and company standards.
Maintain accurate customer records and process data in line with GDPR requirements.
Work closely with retailer and dealer networks to support lead generation and sales opportunities.
Continuously develop your knowledge of Mercedes-Benz products and services.

What We're Looking For

We're keen to hear from people who have:

Excellent communication and relationship-building skills.
A customer-first approach with the confidence to influence and engage customers.
Strong attention to detail and a high level of accuracy.
The motivation to achieve sales and performance targets.
A professional and ethical approach to working within regulatory guidelines.
Previous experience in a regulated sales or customer service environment (desirable).
Knowledge of the automotive industry (desirable but not essential).

What We Offer

£14.77 per hour.
Hybrid working – 3 days in the office and 2 days from home.
Monday to Friday working – no weekend shifts.
Comprehensive training and ongoing support.
The opportunity to work with one of the world's leading automotive brands.
A collaborative and supportive team environment.

If you're passionate about delivering exceptional customer experiences, enjoy working towards targets and want to develop your career with a premium automotive brand, we'd love to hear from you. Apply today!

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