System Administration Support Officer

360 Recruitment • Temporary • Remote (London, Greater London, England, United Kingdom) • £100 - £500 / day • 1d ago

System Administration Support Officer - Planning and Place System Mgration

London - Hybrid

12 month contract

Code Red Associates are currently working with a long standing client of ours looking for a system administration support officer with Acolaid and idox experience.

To provide dedicated system administration and project support for the migration of Planning and Place services from Acolaid to Idox Uniform.

The postholder will work closely with Planning, Building Control, Land Charges, IT, the system supplier and other relevant services to support the configuration, testing, data migration, implementation and ongoing administration of the new Uniform system.

A key purpose of the role will be to ensure that system configuration, user access, workflows, templates and data are accurately transferred and that the new system is ready for effective operational use.

Key Responsibilities

System Migration and Implementation

Support the migration of Planning and Place services from Acolaid to Uniform.
Assist with the preparation, cleansing, validation and reconciliation of data prior to and following migration.
Support mapping of existing Acolaid processes, fields, workflows and functionality to Uniform.
Assist with system configuration, including workflows, case types, statuses, document templates, standard text and system parameters.
Maintain accurate records of configuration decisions, issues, actions and changes made during the project.
Support migration rehearsals, test migrations and final cutover activities.
Assist in identifying data or configuration issues and work with relevant teams and suppliers to resolve them.

System Administration

Provide day-to-day system administration support for Uniform during implementation and following go-live.
Create and maintain user accounts, roles, permissions and access levels.
Maintain system reference data, templates, workflows and other administrative settings.
Support interfaces and integrations between Uniform and associated corporate or external systems.
Investigate system issues and either resolve them directly or escalate them appropriately to IT or the system supplier.
Maintain appropriate system administration documentation and operating procedures.

Testing and Quality Assurance

Support the development and delivery of user acceptance testing.
Prepare test scripts and record test results.
Coordinate testing with operational users across Planning and Place services.
Monitor defects and configuration issues through to resolution.
Undertake data reconciliation and quality checks to confirm that migrated information is complete and accurate.
Support regression testing following system changes or supplier updates.

Business and User Support

Work with service managers and operational teams to understand business requirements and translate these into appropriate system configuration.
Provide practical support to users during testing, training, implementation and go-live.
Assist in producing user guidance, process notes and training materials.
Provide first-line support for system-related queries during the implementation period.
Identify opportunities to improve processes through better use of Uniform functionality and automation.
Support services in moving away from legacy processes that are no longer required following implementation.

Project Support and Governance

Work closely with the Project Manager and project team to deliver agreed milestones and implementation dates.
Maintain project documentation relating to system configuration, testing, migration and outstanding issues.
Attend project meetings and provide progress updates where required.
Assist with the management of risks, issues and dependencies relating to system implementation.
Liaise with Idox and other suppliers regarding technical queries, defects and configuration requirements.
Ensure appropriate change control is followed for amendments to system configuration.
Support post-implementation reviews and the transition of the system into business-as-usual support.

Key Working Relationships

The postholder will work closely with:

Planning and Place service managers and staff
Building Control
Development Management
Planning Policy and related Planning services
Local Land Charges
Information Technology
Digital and Transformation teams
Data and Information Governance teams
Project and Programme Management
Idox and other relevant system suppliers
Other Council services using or integrating with Uniform

Knowledge and Experience

Essential

Experience of administering or supporting a complex business or case-management system.
Experience of system configuration, user administration or application support.
Experience of supporting a system implementation, upgrade or migration project.
Good understanding of data quality, data validation and data migration principles.
Experience of testing systems and recording defects or issues.
Ability to investigate system problems logically and identify appropriate solutions.
Strong IT skills, including experience of Microsoft Office applications, particularly Excel.
Ability to work with both technical specialists and operational service users.
Strong organisational skills and the ability to manage multiple tasks and deadlines.
Ability to maintain accurate system and project documentation.

Desirable

Previous experience of Idox Uniform.
Previous experience of Acolaid.
Experience of local authority Planning, Building Control, Land Charges or other regulatory services.
Experience of Uniform workflows, document production, reporting or system configuration.
Experience of SQL, databases, data interrogation or reporting tools.
Experience of working with system interfaces, APIs or integrations.
Experience of business-process mapping or process improvement.
Experience of supporting user acceptance testing and system go-live.

Skills and Competencies

The postholder will be expected to demonstrate:

Strong analytical and problem-solving skills.
Excellent attention to detail.
An organised and methodical approach to system administration.
Ability to understand business processes and translate them into system requirements.
Ability to communicate technical information clearly to non-technical users.
Ability to work collaboratively across different professional disciplines.
Ability to prioritise effectively within a time-critical implementation project.
A proactive approach to identifying and resolving issues.
Commitment to data quality, information security and good governance.
Ability to work independently while operating effectively as part of a project team.

Key Outcomes

Success in the role will include:

Accurate migration of Planning and Place data from Acolaid to Uniform.
Uniform configured appropriately to support agreed operational processes.
Effective user access and permissions established before go-live.
Successful completion of system and user acceptance testing.
Migration and configuration issues identified and resolved promptly.
Clear system administration procedures and documentation established.
Effective support provided to users during implementation and go-live.
A controlled transition from the project into sustainable business-as-usual system administration.

We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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