Billing Advisor

Red Recruitment • Permanent • Solihull, West Midlands, England, United Kingdom • £30k - £33k / year • 4d ago

Billing Advisor

Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary

Benefits & Package for a Billing Advisor:

Salary: Competitive
Hours: Monday - Friday, 9am - 5:30pm
Contract Type: Permanent
Location: Solihull
33 days holiday (including Bank Holidays)
Referral Bonus - Recommend a friend
Employee Assistance Programme
Private Medical Insurance after probation
Enhanced Maternity and Paternity pay
Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Billing Advisor:

Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
Handle aged debt queries and dispute resolution to minimise outstanding balances
Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies
Collaborate with internal teams to find solutions and prevent recurring problems
Maintain accurate records of customer interactions, dispute cases, and follow-up actions
Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes
Escalate critical issues to appropriate departments or management when necessary
Respond to customer inquiries and complaints through various channels, including phone, email, and chat
Investigate and resolve complex customer issues in a timely and efficient manner

Key Skills and Experiences of a Billing Advisor:

Customer service experience required
Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues
Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment
Excellent verbal and written communication
Strong problem-solving abilities and analytical thinking to resolve complex customer issues
Proven active listening skills to understand customer needs and concerns
Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
Patient and composed demeanour, even in high-pressure situations
Ability to adapt to changing priorities and multitask effectively
Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience

If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!

Red Recruitment (Agency)

You may also be interested in these jobs

Technical Sales Engineer

Everlinked Ltd • Permanent • West Bromwich, West Midlands, England, United Kingdom • £40k - £45k / year • 18h ago

Customer Services

Our client is a small but growing UK manufacturer in the metals industry, supplying some of the most demanding industries in the world — defence, telecoms, marine and general engineering. This role sits at the centre of...

18h ago

Apply

Field Sales Advisor (Energy)

Utilita Energy • Permanent • Coventry, West Midlands, England, United Kingdom • £27.98k / year • 18h ago

Customer Services

Job Title: Field Sales Advisor- Energy (Door to Door Sales) Location: Coventry Salary: £27,976 basic plus uncapped commission Our top performers typically earn an additional £1,200 per week on top of their basic salary!...

18h ago

Apply

Field Sales Advisor (Energy)

Utilita Energy • Permanent • Birmingham, West Midlands, England, United Kingdom • £27.98k / year • 18h ago

Customer Services

Job Title: Field Sales Advisor- Energy (Door to Door Sales) Location: Birmingham Salary: £27,976 basic plus uncapped commission Our top performers typically earn an additional £1,200 per week on top of their basic salary...

18h ago

Apply

Sales Engineer (Process / Chemical / Environmental)

Ernest Gordon Recruitment Limited • Permanent • Remote (Birmingham, West Midlands, England, United Kingdom) • £50k - £55k / year • 18h ago

Customer Services

Sales Engineer (Process / Chemical / Environmental) £50,000 - £55,000 + Private Medical + Enhanced Pension + Bonus + Remote + Pay and Roll Progression Midlands / Home Based Are you a technical Sales professional with a p...

18h ago

Apply

Sales Advisor

Thorn Baker Construction • Permanent • Hinckley, Leicestershire, England, United Kingdom • £30k - £34k / year • 18h ago

Customer Services

Sales Advisor Location: Hinckley, Leicestershire, East Midlands Job Type: Permanent, Full-Time Thursday - Monday Salary: £30,000 - £34,000 per annum plus uncapped commission scheme OTE £50,000 - £70,000 A Housing Develop...

18h ago

Apply

You may also be interested in these jobs

Technical Sales Engineer

Field Sales Advisor (Energy)

Field Sales Advisor (Energy)

Sales Engineer (Process / Chemical / Environmental)

Sales Advisor

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES