Customer Service Advisor

Osborne Appointments • Permanent • Remote (Bedford, Bedford, England, United Kingdom) • £28k - £30k / year • 1h ago

Role: Customer Service Advisor

Location: Bedford
Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Advisor to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Advisor:
• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

What we would like from you:

Essential:
• Previous experience within a fast-paced Customer Service environment, ideally 1 - 2 years.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.

Desirable:
• Previous experience processing customer orders and handling customer credits.
• Experience working with functional mailboxes and customer enquiries via multiple channels.

If you are interested in this role, please apply below with your most recent CV.

BEDFORDPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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