Customer Service / In bound Sales Executive

HR GO Recruitment • Temporary • Highbridge, Somerset, England, United Kingdom • £22.80k / year • 2d ago

Sales Executive (Customer Service-Led, Inbound Leads)
Location: Highbridge
Job Type: Permanent
Salary: Up to £28,500 p.a. FTE ( 4 days will be pro rata) approx 22800

We are looking for a confident, highly organised Sales Executive with GREAT telephone skills to join our clients friendly and professional team in Highbridge. This isn't a typical sales role - it's very much a customer service approach, focused on responding to and following up inbound enquiries generated via their website, marketing activity and other channels.

Reporting to the Senior Sales Executive, you will play a key role in coordinating customer appointments and ensuring an outstanding customer experience from first contact through to post-appointment follow-up.

Working pattern: 4 days per week (Monday to Friday working window) - any 4 days, but Monday and Friday are a must. Hours are 9:00am to 5:00pm.

Key Responsibilities

Respond promptly to incoming sales enquiries via telephone, website, and other channels, ensuring all leads are contacted within 24 hours
Arrange complimentary design appointments for customers with our Sales Designers and Trade Partners
Follow up with customers after their design consultation to ensure their needs have been met, including managing email surveys
Review and manage the company database, reactivating inactive leads where appropriate
Handle requests for brochures and paint colour samples
Welcome and assist visiting customers, delivering exceptional customer care at all times
Liaise closely with Sales Designers and internal colleagues to resolve customer queries
Organise factory tours and viewings of completed orangeries, garden rooms, and kitchens
Carry out general administrative duties to support the customer service team
Assist with periodic mail shots to existing customers

Essential Skills & Experience

GREAT telephone skills and a confident, professional manner
Strong administration, organisation, and time management skills
Excellent communication and interpersonal abilities
Ability to work both independently and as part of a team
Strong attention to detail and ability to prioritise workload effectively
Good PC literacy and experience using databases and email systems

What We Offer

Friendly and supportive working environment
Full training and ongoing support
Opportunity to develop within a growing business
Competitive salary (dependent on experience)
Free parking
Pension
28 days holiday
Medicare cash back scheme
Monthly company FREE lunch

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