Customer & Sales Support Executive

First Recruitment Services • Permanent • Kent, East Sussex, England, United Kingdom • £29k - £30k / year • 23h ago

Customer and Sales Support Executive

Edenbridge - Free on-site parking

£29000 – £30,000 per year plus very good company benefits

Full-time, permanent

Hours: Monday to Friday 0830– 1700 office based. Opportunity to work from home one day per week after successful completion of probationary period

Benefits

Employee Ownership Scheme (profit share after 1 year)
24 days holiday plus all UK bank holidays
Pension scheme
Sick pay & income protection
Death in service benefit

The role - Customer Service & Sales Support Executive

An exciting opportunity has arisen to join our client who work closely with their customers to help solve their packaging and supply chain needs

Due to continued growth, my client is seeking to recruit an additional Customer Service & Sales Support Executive to join their team in Edenbridge. This is a fantastic opportunity for someone who enjoys building customer relationships, coordinating projects, and working closely with internal teams in a fast-paced environment.

As the main point of contact for a portfolio of customers, you'll ensure projects and orders run smoothly from enquiry through to delivery.

Key Responsibilities include:

Act as the primary internal contact for customers, ensuring exceptional service throughout the order lifecycle
Process, acknowledge and manage customer orders accurately and efficiently
Co-ordinate pricing requests
Liaise with Production Planning to confirm manufacturing schedules and delivery dates
Communicate critical path timelines and updates to customers
Manage both new product launches and repeat orders from start to finish
Provide administrative support to External Sales and Account Managers
Work closely with other teams to resolve customer issues and communicate outcomes
Co-ordinate artwork approvals with customers
Produce and distribute stock reports and order updates
Build strong customer relationships through phone, email and Microsoft Teams communication

Skills, experience and competencies required:

Previous experience in a Customer Service, Sales Support, Account Co-ordination or Customer Account Management role
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities
Customer-focused with a proactive approach to problem solving
Comfortable working to deadlines within a fast-paced environment
Confident communicating with stakeholders at all levels
Good Microsoft Office skills
Professional telephone manner
Self-motivated and able to work independently as well as part of a team

Apply Now

If you’re looking to progress your career in a well-established business, apply today to be considered. Shortlisting is underway – early application is recommended.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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