Customer Service Account Manager

Rubicon Recruitment • Permanent • Kent, East Sussex, England, United Kingdom • £30k - £35k / year • 2w ago

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

A supportive team environment with clear processes in place
The opportunity to work closely across sales, engineering and planning teams
Autonomy to manage your own accounts and make decisions within your remit
A varied role covering customer service, quotations, order processing and escalations
Career progression, including exposure to team leadership responsibilities

As a Customer Services Account Manager, your responsibilities will include:

Manage a portfolio of customer accounts, acting as their main point of contact
Process enquiries, quotations and purchase orders through the company's ERP system
Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
Act as an escalation point for the Customer Service team on disputes and complex requests
Coordinate resolution of customer complaints and returns with relevant departments
Support and occasionally deputise for the Customer Services Manager

As a Customer Services Account Manager, your experience will include:

Previous B2B customer service experience, ideally within a manufacturing or electronics environment
Confidence using ERP and/or CRM systems
Strong Microsoft Office skills, including advanced Excel
Ability to read and understand technical drawings and catalogues
Previous supervisory or team leader experience would be an advantage
Knowledge of ISO9001 or AS9100 standards is beneficial but not essential

If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information.

You may also be interested in these jobs

Sales Administrator

New Appointments Group • Permanent • Kent, East Sussex, England, United Kingdom • £28k - £32k / year • 5d ago

Customer Services

Job title: Sales Administrator Location : Edenbridge Salary: £28,000 - £32,000 Hours : Monday to Friday, with an early finish on Friday! (part-time hours also available) The role: You will play a key role in supporting t...

5d ago

Apply

Experienced Customer Services Account Manager

KHR - Recruitment Specialists • Permanent • Kent, East Sussex, England, United Kingdom • £30k - £35k / year • 2w ago

Customer Services

My client, a well-established and successful manufacturing business, is looking to recruit an experienced Customer Services Account Manager to join their busy Customer Service/Internal Sales team. This is an excellent op...

2w ago

Apply

Customer Service and Sales Support Executive

Office Angels • Permanent • Kent, East Sussex, England, United Kingdom • 3d ago

Work from Home

Customer Service & Sales Support Executive Location: Edenbridge, driver ideal due to location. Hours - 8.30-5pm - Monday - Friday. 1 day hybrid working following probation. Benefits: 24days holiday + Bank Holidays, X...

3d ago

Apply

Customer Service and Sales Support Executive

Office Angels • Permanent • Kent, East Sussex, England, United Kingdom • 3d ago

Work from Home

Customer Service & Sales Support Executive Location: Edenbridge, driver ideal due to location. Hours - 8.30-5pm - Monday - Friday. 1 day hybrid working following probation. Benefits: 24days holiday + Bank Holidays, X...

3d ago

Apply

Graduate Opportunity - Junior Cost Manager

Office Angels • Permanent • Kent, East Sussex, England, United Kingdom • £25k - £26k / year • 2w ago

Administration

Graduate Data Management / Junior Cost Manager - FULL training provided. £25,000 - £26,000 per annum Office Hours - Monday-Friday 9-5.30pm Benefits: 20days + BH, Free Parking, Gym Membership Pension, Xmas Close (with ext...

2w ago

Apply

Get more jobs like this

Create a free job alert