Renewals & Customer Service Representative

Acorn Insurance Ltd • Permanent • Liverpool, Merseyside, England, United Kingdom • £26.94k - £28.61k / year • 1d ago

Job Title: Renewals & Customer Service Representative

Location: Liverpool / Hybrid

Salary: £26,938 to £28,609 Plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm)

About the Role:

The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What you will be doing:

Quoting and closing new business enquiries
Building and maintaining long-standing client relationships
Amending customer policies, payments and schedules
Retaining existing clients at renewal
Supporting customers with existing policy amendments
Working towards individual and team targets
Providing excellent rapport building skills
Handling sensitive information and following data protection principles
Adhering to strict FCA guidelines
Providing a professional service and promoting our brand in a positive manner

What we're looking for:

Somebody who will run through walls for our customers
Prepared to challenge the status quo
Be prepared to succeed together as a team player
Smart decision maker
Clear and effective communication skills
Ability to assist with clients of all ages and backgrounds
Excellent organisational skills and ability to prioritise work
Strong literacy & numeracy skills
Ability to develop relationships from scratch
Excellent telephone manner

About Acorn Insurance:

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services
Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years' service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.

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