Customer Service Agent

RecruitAbility Ltd • Permanent • Bishop's Stortford, Hertfordshire, England, United Kingdom • £26.44k / year • 20h ago

Customer Service & Claims Administrator

Location: Near Bishop's Stortford

Salary: £26,436 per annum (pro rata) + annual bonus

Hours: Monday to Friday, 8:30am - 5:00pm

Contract: Permanent

We are looking for a Customer Service & Claims Administrator to join an established and friendly team near Bishop's Stortford. This is a busy and varied position where you will be dealing directly with customers, managing claims and providing day-to-day administrative support.

No two days will be exactly the same. You'll be handling customer enquiries across telephone, email and live chat, processing claims, maintaining accurate records and helping customers with the collection of their personal effects.
We're looking for someone who enjoys working with people, is organised and accurate, and can confidently manage a varied workload. Previous customer service or administration experience would be ideal, and full training will be provided.

You'll be joining a supportive and experienced team within a stable working environment, with the added benefits of free parking and excellent transport links.
Key Responsibilities

Handling passenger enquiries by telephone, email and live chat
Processing and managing passenger claims from initial enquiry through to completion
Preparing and responding to customer correspondence
Recording and processing passengers' personal effects
Assisting passengers with face-to-face collections
Keeping internal systems and departmental spreadsheets accurate and up to date
Carrying out data entry and maintaining detailed records
Arranging courier bookings and coordinating deliveries
Providing general administrative support to the wider team

About You

Previous experience within customer service, administration or a similar office-based position
Excellent written and verbal communication skills
A confident and professional telephone manner
Strong attention to detail with the ability to maintain accurate records
Organised and comfortable managing several tasks at once
Confident using IT systems, including Microsoft Office and spreadsheets
Able to prioritise your workload and use your own initiative
A helpful and professional approach when dealing with customers

What's on Offer

Salary of £26,436 per annum (pro rata)
Annual bonus scheme
Full training and ongoing support
Friendly and supportive team environment
Free on-site parking
Approximately 5 minutes' walk from the nearest train station
20 days' holiday plus bank holidays
Pension scheme

If you're looking for a varied customer service and administration role where you can become part of a welcoming, established team, we'd love to hear from you.

Apply today for further information and to be considered for the position.

This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Agency.

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