Customer Service & Complaints Handler

Focus Resourcing • Temporary • Brentwood, Essex, England, United Kingdom • £26.44k - £28k / year • 3h ago

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £28,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.

Duties:

First point of contact for customer queries
Manage customer queries and complaints from initial contact through to resolution
Keep customers informed with clear, accurate and timely updates
Proactively contact customers to arrange and confirm upcoming appointments
Investigate customer concerns by working closely with planners, supervisors and operational teams
Identify root causes of complaints and support corrective actions
Escalate complex or high-risk issues where appropriate
Maintain accurate records using CRM and operational systems
Produce reports on complaint trends and support continuous improvement initiatives
Work collaboratively with internal teams to deliver excellent customer service and meet performance targets

Benefits:

£26,436 - £28,000 per annum

Pension
Parking

Experience required:

A car driver is essential due to the office location

Previous experience in a customer service, complaints handling or customer care role is highly desirable
Excellent verbal and written communication skills
Strong organisational skills with the ability to manage multiple cases simultaneously
Confident investigating issues and finding practical solutions
A calm, professional and empathetic approach when dealing with customers
Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
Ability to work effectively within a fast-paced operational environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

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