Telesales Administrator

Premier Work Support • Permanent • Basildon, Essex, England, United Kingdom • £27k - £30k / year • 6h ago

Our prestigious client in Basildon is looking to recruit a permanent Teleales Administrator.

As the Telesales Administrator you will be responsible for ensuring customer satisfaction is exceeded with every client contact which will be regular via phone, email and contact. Help maintain the warehouse and ensure it's fully stocked and products are sent in a timely manner to the clients. Following and understanding all the companies policies and procedures and be able to accurately describe product features and benefits.

Responsibilities will include:

Ensure high levels of customer satisfaction through excellent sales service
Submission of pricing/quotes/tenders to customers and to progress the enquiry to point of sale.
Regular contact/emails/telephone calls to customers, including some cold calling/telesales
Help maintain a fully stocked warehouse
Ascertain customer's needs and wants
Recommend items that match customer needs
Manage point-of-sale processes
Actively involve in the receiving of new shipments
Keep up to date with product information
Accurately describe product features and benefits
Follow all company's policies and procedures

Requirements and skills

Proven working experience in Office sales
Must have the ability to retain technical knowledge
Account development, liaison with customers, dealing with any issues.
Co-ordinating price enquiries
Basic understanding of sales principles and customer service practices
Liaison with sales team to provide efficient service to customers
Proficiency in English
Track record of over-achieving sales quota
Solid communication and interpersonal skills
Customer service focus
Friendly, helpful, confident and engaging personality
Basic administration skills including Word/Excel/Email

Experience of working in Chemical, pharmaceutical, oil and dangerous substances sales would be a distinct advantage.

Monday to Friday 9.00am- 5.00pm

20 days holiday + bank holidays and Christmas period shut down

Please apply on line if you feel you have the skills and ability to do this role!

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