Customer Service Manager

Salary: £40,000 – £42,000

Location: Oldham

Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact.

We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers.

The Role

As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include:

Managing customer enquiries, issues and service requests in a professional and timely manner.
Coordinating collections and deliveries with customers and logistics companies.
Reviewing current customer service processes and identifying potential improvements.
Streamlining and automating workflows to increase efficiency.
Implementing new systems and processes to support continued growth.
Leading by example to deliver outstanding customer satisfaction.

About You

We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have:

Proven experience in a customer service management or senior customer service role.
Strong background in handling customer queries and resolving issues.
Innovative ideas to improve systems, processes and service delivery.
Excellent organisational and communication skills.
Confidence working in a fast-paced, growing business environment.
A positive, hands-on approach to logistics problem solving.

The successful candidate can expect a salary of between £40,000 – £42,000, depending on the experience you can offer. This role is a fantastic opportunity to join a fast-growing, environmentally responsible company that can offer ongoing career development as the business expands. If you are ready to bring your customer service expertise to a growing ‘green’ business, we’d love to hear from you.

**Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location. **

Henley Executive

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