Metal Operations Controller
Birmingham, West Midlands

About Us

We are Cooksongold, a well-established global manufacturer of precious metal products that is part of HM Precious Metals, one of Europe’s largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors.

Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers – we were awarded a Feefo Trusted Platinum Service Award for 2024, as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

The Role

We are looking for an experienced Metal Operations Controller to assist in the daily administration of the overall scrap process.

Key Responsibilities:

- Responsible for collection of customer data (KYC and Due Diligence)
- Management of sampling processes
- To manage general customer and internal scrap queries
- To support the daily management of customer accounts
- Data analysis
- Support of the Industrial teams when required

About you

To succeed in this role, you'll need previous experience in an admin role, whilst being prepared to get involved in whatever it takes to get the job done.

Benefits

You will benefit from:

- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary

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Metal Operations Controller