The Company:

A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.

The Role:

Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.

Key Responsibilities:

Logging and allocating reactive call-outs on the CAFM system.
Updating clients with engineer ETAs
Managing and updating client portals
Raising and upgrading quotations
Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
Handling reactive client enquiries
Reviewing works completed daily and actioning follow-ups
Logging and tracking related subcontractor quotations
Monitoring and reviewing all open jobs to ensure timely completion
Completing job close-down processes
Raising and processing invoices
Signing off reactive purchase orders
Assisting contractor support with PPM paperwork processing

Requirements:

Previous experience in a helpdesk, contract administration, or facilities / M&E environment
Experience of using a CAFM system
Strong organisational and multitasking skills
Excellent communication and client-facing ability
Proficient with systems and client portals
Ability to work under pressure and prioritise workloads effectively

Salary & Benefits:

Salary: £28,000 to £32,000 (depending on experience)
40 hour week - Monday to Friday
23 days holiday plus bank holidays

Alaska Black jobs

Helpdesk /Contract Support