Warehouse Operations Manager
Hayes | Up to £55,000 + 10% Target Bonus

Are you an experienced warehouse operations leader with a background in airfreight, freight forwarding or highly regulated logistics environments?
An International Freight Forwarding is seeking a Warehouse Operations Manager to lead their primary UK airfreight gateway near Heathrow. This is a high-profile leadership role responsible for the safe, compliant and efficient handling of import and export airfreight operations, managing large teams within a complex, unionised environment.

Your Package:

Salary: up to £55,000 + 10% target bonus
25 days holiday plus bank holidays
Predominantly office hours, although as this is a 24/7 operation there will be an occasional requirement to support the site outside standard hours.

What you'll be doing:

Leading all warehouse and gateway cargo activities across their primary UK airfreight operation at the Heathrow Depot
Ensuring compliance with Aviation Security, Dangerous Goods, GDP/MHRA and Health & Safety standards
Managing operational performance, productivity and service delivery metrics
Leading, coaching and developing large operational teams across multiple shifts
Driving continuous improvement initiatives and operational excellence programmes
Working closely with customers, regulatory bodies and internal stakeholders
Supporting site compliance, training and operational governance requirements

What we're looking for:

Proven experience managing large operational teams within a freight forwarding environment
Strong knowledge of airfreight import/export operations and freight forwarding processes
Experience working within regulated environments, including Aviation Security, Dangerous Goods and GDP/MHRA requirements
Previous experience managing within a unionised workforce
Strong leadership, communication and stakeholder management skills
Commercial awareness, including budget management and understanding operational performance metrics
Ability to analyse data, identify opportunities and drive operational improvements
Good IT skills and confidence using Microsoft Office products
Ability to obtain and maintain security clearances, including 5-year referencing, DBS and Counter Terrorism Check (CTC)

If you're a strong people leader with airfreight or freight forwarding experience and a passion for operational excellence, we'd love to hear from you.

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