Sales and Service Administrator

ONE Consulting • Permanent • Remote (Reading, Reading, England, United Kingdom) • £34k - £36k / year • 1h ago

We are actively recruiting a experienced Sales and Service Administrator to work within a small dedicfated team supporting daily Sales operations as well as working closely with the service engineering teams. You will have a strong work ethic with excellent communication and organisational skills..

This is office based Monday - Friday 08.30-5.00 - No Hybrid available

You will be responsible for managing customer accounts including estimates, orders and queries as well as liaising and assisting the field engineers arranging appointments and customer site visits and maintaining the data in the CRM system.

Key Responsibilities

Administrative support to both the sales and service engineering teams
Coordinate and schedule equipment testing, calibration and repairs with Engineers;
Prepare estimates, proposals, technical documentation and follow up with prospective customers;
Update sales pipelines and data in the company’s CRM and ERP system;
Ensure that our and customer calibration equipment certification kept up to date
Generate and send order confirmations to customers;
Respond promptly to client requests for technical support or service-related queries;
Communicate effectively with customers and keep them informed on the progress of their orders throughout the sales process.
Be point of contact for technical support while ensuring customer questions and enquiries are promptly addressed;
Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
Ensure effective co-ordination between sales, engineering, manufacturing and service department
Support invoicing, placing of purchase orders, processing supplier invoices and other finance-related tasks
Prepare monthly sales and service reports and other relevant KPIs;
Other duties as may be assigned by the company from time to time

Experience, Skills and Education

3 years minimum experience working in a similar role, ideally within the engineering and manufacturing sectors
Happy working in a small organisation and team
Able t manage multiple tasks concurrently
Ability to prioritise workload effectively.
Strong interpersonal and communication skills for interacting with clients, colleagues and service providers
Be customer focused with a positive attitude and strong problem-solving skills
Excellent planning and organizational skills
Excellent organizational skills
High level of attention to detail.
Able to meet tight deadlines under pressure
Proficiency in CRM software, Microsoft Office Suite (Word, Excel PowerPoint), ERP (NetSuite)

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