Senior Account Manager - Payroll & HR Services

Hays Accounts and Finance • Permanent • Remote (Cardiff, Cardiff, Wales, United Kingdom) • £60k - £80k / year • 13h ago

Permanent and Full time
Remote working (with occasional travel)
£60-80,000 per annum
I'm partnering with a leading business services organisation embarking on the mobilisation of a major outsourced HR and Payroll contract. This is a rare opportunity to join an organisation at the very beginning of a significant transformation programme, shaping the service before taking ownership of its long-term success.You'll support the implementation, develop the operational structure, build senior stakeholder relationships and ultimately take strategic ownership of a large, complex account with significant visibility across both client and partner organisations.

This is a role for someone who enjoys creating, influencing and leading rather than simply maintaining the status quo.The OpportunityJoining during the mobilisation phase, you'll work alongside project, operational, technology and commercial teams to ensure the service is fully prepared for launch.Following implementation, you'll become the senior relationship lead, responsible for operational performance, commercial success and the ongoing development of the partnership.

You'll oversee service delivery through an established leadership structure, manage senior stakeholder relationships and drive continuous improvement across a large-scale payroll operation.Key Responsibilities

Lead the mobilisation and implementation of a major outsourced Payroll and HR service
Develop and embed operational structures, processes and governance frameworks
Build and lead a team of operational leaders
Act as the senior relationship owner for key client stakeholders
Ensure contractual deliverables and service commitments are achieved
Drive service improvement, customer satisfaction and operational excellence
Oversee commercial performance, budgeting and profitability
Manage risk, compliance and governance activities
Identify and develop opportunities for future account growth
Provide strategic leadership across a complex, multi-stakeholder environment

About You

We're interested in speaking with commercially minded leaders who have experience operating within outsourced services, shared services, managed services or complex operational environments.You will likely bring

Expert technical knowledge of Payroll and HR
Experience managing large-scale client accounts or service contracts
Strong commercial and financial acumen
Experience leading operational teams through managers
Exceptional stakeholder management and relationship-building skills
A track record of delivering service improvements and business growth
Strong governance, reporting and contract management experience
The credibility and presence to engage with senior executives and strategic partners
Develop strategic account plans, identifying opportunities to strengthen and expand the client relationship

Experience within payroll, HR outsourcing, shared services or managed service environments would be advantageous. However, we're equally keen to hear from candidates who have successfully managed large-scale service contracts in other sectors and can demonstrate previous hands-on payroll and HR experience.

Why Apply?

This is an opportunity to build a client account at its most exciting stage.You'll have the chance to influence how the service is built, establish long-term client relationships and shape the future direction of a strategically important account. For the right individual, it offers a unique blend of operational leadership, commercial responsibility and high-level stakeholder engagement.
If you're looking for a role where you can genuinely make an impact rather than simply inherit an account, we'd welcome a confidential conversation.For further information, please apply in confidence and call Em Lewis on (phone number removed).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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