Customer Service Advisor

THOMAS Professional • Temporary • Gloucester, Gloucestershire, England, United Kingdom • £12.71 / hour • 10h ago

Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment?

THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.

As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience.

Pay & Hours

Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria

Typically Monday to Friday, 9 am - 5 pm, however weekly hours may vary depending on business requirements. Flexibility is required to work until 6 pm on weekdays and Saturdays where scheduled as part of the weekly rota.

Benefits

Opportunity to earn a bonus.
Weekly Pay.
Generous staff discount.
On-site Gym
Heavily subsidised on-site canteen.
Themed Food Thursdays.
On-site parking
Weekly socials and staff events.
WSET training.
Continuous professional development opportunities.

What you’ll be doing

Handling inbound and outbound customer calls in a friendly, professional and efficient manner.
Responding to customer enquiries via phone, email and live chat.
Processing orders and managing customer accounts accurately.
Providing product information and guidance to customers.
Handling complaints with empathy and working towards positive solutions.
Delivering a consistently high standard of customer service.
Working towards individual and team targets.
Supporting the wider team during busy periods.

What we’re looking for

Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills.
Excellent communication skills and a friendly, confident telephone manner.
A genuine passion for delivering great customer service.
The ability to remain calm and professional in a busy, fast-paced call centre environment.
Strong attention to detail and good computer literacy.
A positive, reliable and team-oriented approach.
Flexibility to support the needs of the business.

Please note: This is a temporary position running until the end of December 2026.

If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you.

Apply today with an up-to-date copy of your CV, and a member of our team will be in touch!

You may also be interested in these jobs

Car Sales Manager

Perfect Placement • Permanent • Cirencester, Gloucestershire, England, United Kingdom • £50k / year • 10h ago

Retail

We are recruiting on behalf of our client for a New/Used Car Sales Manager at their reputable dealership in Cirencester. This is an excellent opportunity for an experienced professional to lead a small, dedicated sales t...

10h ago

Apply

Head of Production (Food Manufacturing)

Reed Specialist Recruitment • Permanent • Cheltenham, Gloucestershire, England, United Kingdom • £60k - £80k / year • 10h ago

Retail

Head of Production Food Manufacturing / Cheltenham / Up to £80,000 + Benefits Our client is a highly successful and fast-growing food manufacturing business supplying high-quality products into both retail and foodservic...

10h ago

Apply

Night Nurse (RGN)

Barchester Healthcare • Permanent • Stonehouse, Gloucestershire, England, United Kingdom • £22.66 / hour • 10h ago

Retail

This is a 1 year fixed term contract to cover Maternity leave nights only Shifts - 8pm to 8am ABOUT THE ROLE As a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs...

10h ago

Apply

Care Assistant - Care Home

Barchester Healthcare • Permanent • Stonehouse, Gloucestershire, England, United Kingdom • £13.21 / hour • 10h ago

Retail

This is a Full Time role Days 48hrs Shifts -8am to 8pm ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve....

10h ago

Apply

Night Nurse (RGN)

Barchester Healthcare • Permanent • Stonehouse, Gloucestershire, England, United Kingdom • £22.66 / hour • 10h ago

Retail Part Time

This is a Part time role Nights only -24hrs Shifts - 8am to 8pm ABOUT THE ROLE As a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us d...

10h ago

Apply

You may also be interested in these jobs

Car Sales Manager

Head of Production (Food Manufacturing)

Night Nurse (RGN)

Care Assistant - Care Home

Night Nurse (RGN)

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES