Retail and E-Commerce Assistant

Downtown Recruitment • Permanent • High Wycombe, Buckinghamshire, England, United Kingdom • £16 / hour • 1d ago

This is an exciting opportunity to support the growth and development of my clients retail operations during a key period of expansion.

The Retail & E-Commerce Assistant will be responsible for the day-to-day management of the clients online shop and support the launch and operation of an on-site pre-loved retail shop. The role will ensure effective stock control and inventory management across sales channels, coordinate purchasing activities, and maintain strong relationships with outsourced fulfilment providers.

The postholder will also recruit, coordinate and support volunteers who help operate the pre-loved shop, ensuring a positive volunteering experience while maximising sales and customer engagement.

Key Responsibilities

Support day-to-day online, onsite and pre-loved shop operations.
Maintain accurate stock records, availability and inventory control.
Process customer enquiries and resolve issues professionally.
Raise purchase orders and maintain product and supplier records.
Coordinate with fulfilment providers and manage stock movements.
Support product sourcing and merchandising to maximise sales.
Monitor shop performance and provide stock and sales insights.
Recruit, train and support volunteers, including rota management.
Maintain high standards of presentation, customer service and shop operations.
Contribute to a positive customer and volunteer experience.

Person Specification

Essential Experience

Experience within a retail, e-commerce, stock control or inventory management environment.
Experience maintaining accurate records and managing administrative processes.
Experience delivering excellent customer service.
Experience working collaboratively with colleagues, volunteers or external partners.
Experience prioritising workloads and working independently.

Essential Skills & Knowledge

Strong organisational and time-management skills.
Excellent attention to detail and accuracy.
Good understanding of stock control and inventory management principles.
Strong IT skills, including Microsoft Office applications.
Effective communication and interpersonal skills.
Ability to build positive relationships with volunteers, suppliers and colleagues.
Proactive approach with strong problem-solving abilities.

Desirable Experience

Experience with shopify useful but not essential
Knowledge of visual merchandising and retail display techniques.

Personal Qualities

Enthusiastic and customer-focused.
Organised and self-motivated.
Positive, adaptable and proactive.
Passionate about supporting charitable causes.
Strong team player with the ability to work independently.
Committed to delivering excellent experiences for customers, volunteers and supporters.

You may also be interested in these jobs

Senior Care Assistant

Hamberley Care Management Limited • Permanent • Oxford, Oxfordshire, England, United Kingdom • £16.33 / hour • 1d ago

Retail

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Senior Care Assistant to help us achieve our goals. At Chawley Grove, o...

1d ago

Apply

Customer Care Specialist - Complaints

Connect Recruitment • Temporary • Slough, Slough, England, United Kingdom • £32.60k / year • 1d ago

Retail

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day t...

1d ago

Apply

Customer Care Specialist - Complaints

Connect Recruitment • Temporary • Slough, Slough, England, United Kingdom • £32.60k / year • 1d ago

Retail

1d ago

Apply

Marketing Campaign Manager

Reed Specialist Recruitment • Permanent • Remote (Bracknell, Bracknell Forest, England, United Kingdom) • £65k - £70k / year • 1d ago

Retail Work From Home

Are you an experienced campaign marketing professional who thrives on creating and delivering impactful multi-channel campaigns that drive customer engagement and commercial growth? Do you enjoy turning customer insights...

1d ago

Apply

Procurement Contracts Manager

Hays Business Support • Permanent • Remote (Windsor, Windsor and Maidenhead, England, United Kingdom) • £50k - £55k / year • 1d ago

Retail Work From Home

Your new company A fantastic opportunity has arisen for an experienced Contracts Manager to join a global manufacturing organisation in a newly created role. This position offers the chance to take ownership of contract...

1d ago

Apply

You may also be interested in these jobs

Senior Care Assistant

Customer Care Specialist - Complaints

Customer Care Specialist - Complaints

Marketing Campaign Manager

Procurement Contracts Manager

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES