Customer Support and Collections Associate

Aimee Willow Connex Ltd • Permanent • Glasgow, Glasgow City, Scotland, United Kingdom • £28k - £32k / year • 23h ago

The Role

You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

RESPONSIBILITIES

Customer:

Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
Confidentially and empathetically communicate with customers through channels including telephone, post and email
Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings
Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
Escalate complex queries or situations that cannot be resolved at first instance
Identify improvements to enhance customer and/or Bank outcomes
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Prior experience in collections/recoveries, ideally in relation to lending products
Experience with vulnerable customers
Exceptional communication and interpersonal skills
Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
The ability to demonstrate emotional intelligence, resilience and empathy
Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN:

Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
Knowledge of collections and recoveries regulatory requirements and industry standards
Proficiency in Alfa Financial Software

You may also be interested in these jobs

Customer Support and Collections Associate

Aimee Willow Connex Ltd • Permanent • Glasgow, Glasgow City, Scotland, United Kingdom • £28k - £32k / year • 23h ago

Accounting & Finance

The Role You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to div...

23h ago

Apply

Assistant Accountant (Hybrid)

Search Consultancy Ltd • Permanent • Remote (Glasgow, Glasgow City, Scotland, United Kingdom) • £29.50k - £32.50k / year • 1w ago

Accounting & Finance

Assistant Accountant Glasgow £29,500 - £32,500 Flexible Working | Excellent Benefits | Study Support Are you an Assistant Accountant looking to develop your management accounting experience within a supportive and collab...

1w ago

Apply

Commercial Property Claims Technician Glasgow/Hybrid

Exchange Street Executive Search • Permanent • Remote (Glasgow, Glasgow City, Scotland, United Kingdom) • £35k / year • 2w ago

Accounting & Finance Work From Home

Desktop Commercial Property Adjuster required to complement an existing team, handling a portfolio of Commercial Material Damage and Business Interruption losses through to settlement. You will be responsible for all r...

2w ago

Apply

FNOL / Concierge Claims Technician (Glasgow / Hybrid)

Exchange Street Executive Search • Permanent • Remote (Glasgow, Glasgow City, Scotland, United Kingdom) • £25k - £30k / year • 2w ago

Accounting & Finance Work From Home

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively c...

2w ago

Apply

SIA Door Supervisor

Hashtag Bar 961 LTD • Permanent • Greenock, Inverclyde, Scotland, United Kingdom • £15 - £16 / hour • 5d ago

Catering & Hospitality

SIA Door Supervisor – Part-Time Location: Greenock Hours: Approx. 10–20 hours per week Typical hours: 8:00pm – 1:00am Days: Mainly evenings and weekends Job Type: Part-Time About Us We are a brand-new entertainment venue...

5d ago

Apply

You may also be interested in these jobs

Customer Support and Collections Associate

Assistant Accountant (Hybrid)

Commercial Property Claims Technician Glasgow/Hybrid

FNOL / Concierge Claims Technician (Glasgow / Hybrid)

SIA Door Supervisor

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES