Service Desk Administrator

Excel Engineering Recruitment LTD • Permanent • Farnham, Surrey, England, United Kingdom • £22k - £27k / year • 1d ago

JOB TITLE: SERVICE DESK ADMINISTRATOR

LOCATION: Farnham

SALARY: £26k/£27k

COMPANY INFORMATION Service Desk Administrator

Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team
Close working relationships with high profile clients meaning long term contracts and security
Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
Excellent reputation for delivering quality and high standards of service
Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION Service Desk Administrator

As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
To be organised, with good attention to detail
Ability to work in a fast-paced environment
Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
Excellent written and verbal communication skills
Good time management skills to work under pressure and to deadlines
Pro-active with the ability to think on your feet and for yourself
Demonstrate sound decision making when taking responsibility for tasks
Accurate data entry skills

JOB INFORMATION Service Desk Administrator

As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing
Incoming phone calls & emails over various inboxes
Allocation of works to engineers
Working to response times to meet contractual SLA agreements
Providing support obtaining accreditations and certifications
Collating health, safety and compliance documentation
Assisting with quality procedures to obtain ISO standards (in future)
Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
Requesting site access and arranging Permits when required,
Preparing quotations with support from contract managers
Requesting costs and raising purchase orders to suppliers

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