Order Processor / Customer Service – Food Sales

Francesca's Recruitment Ltd • Permanent • Chesterfield, Derbyshire, England, United Kingdom • £25k - £28.50k / year • 1h ago

Location: Staveley, Chesterfield
Salary: £12.71 per hour plus bonus
Hours: Full time, 5 days per week
Working Hours: 8:30am to 5:00pm, early finsh on Fridays

Order Processor / Customer Service

Francesca’s Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying pubs, cafes, restaurants, hotels and catering businesses.

This is an excellent opportunity for someone with experience in hospitality, catering, food service or food sales who is looking to move into a professional office-based customer service and sales role.

The successful candidate will join a friendly and supportive team in a varied position involving customer service, order processing, telesales and customer relationship management.

Key Responsibilities

Handling inbound and outbound customer calls professionally
Processing customer orders accurately and efficiently
Building and maintaining strong relationships with customers
Contacting new, existing and lapsed customers to promote products and services
Providing excellent customer service and account support
Identifying sales opportunities and supporting business growth
Creating simple promotional videos and content for WhatsApp and customer apps
Supporting social media activity and customer engagement
Working closely with the wider sales team

Candidate Requirements

Previous experience in hospitality, catering, food service or food sales
Excellent communication and customer service skills
Confident and professional telephone manner
Comfortable making outbound sales calls
Strong attention to detail and organisational skills
Basic social media knowledge and confidence creating simple video content
Positive and proactive approach to work
Ability to work effectively in a fast-paced environment
Full driving licence is highly desirable

What We Offer

£12.71 per hour
Bonus opportunity of up to £200 per week
Part-time or full working hours
Daytime hours of 8:30am to 5:00pm , early finsh on Fridays
Supportive and friendly working environment
Opportunity to develop a long-term career within food sales and customer service
Excellent opportunity for hospitality professionals looking to move away from shift work

About the Opportunity

This role would suit someone currently working in hospitality or catering who is ready for a new challenge and wants to use their existing customer service and food industry experience in an office-based environment.

If you are confident, personable and commercially minded, with a genuine interest in food and customer service, this could be an excellent next step in your career.

How to Apply

Francesca’s Recruitment Ltd is managing this exciting opportunity. If you are interested in finding out more or would like to apply, please contact Francesca’s Recruitment Ltd.

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