Operations Director - Retail Fit Out

Cityscape Recruitment • Permanent • London, Greater London, England, United Kingdom • £110k - £140k / year • 3h ago

An Exciting Leadership Opportunity within a Growing Retail Fit-Out Business Our client is a highly respected specialist within the retail fit-out and refurbishment sector, delivering high-quality projects for many of the UK's leading retail brands.

With an established reputation for excellence, innovation and customer service, the business is entering an exciting phase of growth and is seeking an experienced Operations Director to join its senior leadership team.
This is a confidential appointment being managed exclusively by our recruitment consultancy.

The Role Reporting directly to the Managing Director, the Operations Director will have overall responsibility for the successful delivery of projects across the business.

This is a strategic and hands-on leadership role, overseeing operational performance, developing high-performing teams and ensuring projects are delivered safely, profitably and to the highest quality standards.
The successful candidate will play a key role in shaping the future direction of the business while driving operational excellence across multiple projects nationwide.
Key Responsibilities

Lead the operational delivery of retail fit-out and refurbishment projects across the UK.
Provide leadership and support to Project Managers, Contracts Managers, Site Managers and operational teams.
Ensure projects are delivered safely, on programme, within budget and to exceptional quality standards.
Drive consistency in project planning, reporting and operational processes.
Monitor KPIs relating to programme performance, profitability, quality and client satisfaction.
Work closely with Commercial, Estimating and Pre-Construction teams to ensure successful project delivery.
Develop strong relationships with clients, consultants and supply chain partners.
Identify and implement operational improvements that support business growth.
Lead resource planning and operational forecasting.
Champion a culture of accountability, collaboration and continuous improvement.
Ensure compliance with all Health & Safety legislation and industry best practice.

About You

We're looking for an experienced senior operational leader who has a proven background within retail fit-out, commercial interiors or construction.
You will have a track record of successfully leading multiple projects and operational teams while maintaining a strong commercial focus and delivering exceptional client outcomes.
You'll bring:

Extensive senior operational leadership experience within retail fit-out, interiors or construction.
Strong commercial and financial acumen.
Exceptional leadership and people management skills.
Experience managing multiple fast-paced projects simultaneously.
Excellent client relationship management abilities.
A proactive, solutions-focused approach.
Experience driving operational improvement and business growth.
A commitment to quality, safety and customer satisfaction.

What's on Offer This is an outstanding opportunity to join an ambitious and well-established business with an excellent reputation in its market.
The successful candidate will enjoy:

A highly competitive salary and performance-related bonus.
A genuine opportunity to influence business strategy and growth.
A collaborative and supportive leadership team.
Long-term career progression.
Comprehensive benefits package.

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