Aftersales Manager

Renault Retail Group UK Ltd • Permanent • Enfield, Greater London, England, United Kingdom • £52k - £65k / year • 2h ago

Aftersales Manager
Renault Enfield (EN1)
£52,000 pa basic salary + OTE £65,000 pa + Car
Monday to Friday, 45 hours per week

Join Our Leadership Team at Renault Enfield

Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield.

This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers.

This opportunity has arisen due to the planned retirement of a member of our management team following 14 years of service with Renault Retail Group. While we continue to celebrate their contribution to the business, we are also looking forward to welcoming their successor and supporting them as they take forward this established and successful Aftersales operation.

You'll be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes.

The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts.

What You'll Do

Deliver Service and Parts budgets, profitability targets, and operational performance measures
Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction
Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance
Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures
Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities
Work closely with the leadership team to drive continuous improvement and departmental growth

What We're Looking For

We're keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment.

You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential.

Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation.

Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous.

Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. 45 hours per week.

As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence.

Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes.

Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit.

Company Benefits

Our benefits package is second to none, combining industry-leading vehicle schemes, excellent training opportunities, and a wide range of benefits designed to support both your professional and personal life.

Access to a tax-efficient new car scheme (ECOS/ECOP)
- High-spec insured vehicles available, e.g. Cli from £75 per month; vehicles replaced annually

Family Car Scheme
- Available fr close family members from £130 per month, including insurance
- Eligibility applies after prbation for the first vehicle, with a second vehicle available after 12 months' service
- Vehicles replaced annually

Car insurance included on both schemes
33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
Pension scheme with life assurance and permanent health insurance
Staff discounts on vehicles, parts, servicing, and accessories
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e-bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme

How to Apply

Click Apply and follow the instructions to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please.

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