PPD - Print Production Field Service Engineer - Newport

Pure Talent Group • Permanent • Newport, Telford and Wrekin, England, United Kingdom • £37k - £38.50k / year • 4h ago

ROLE : PPD Print Production / MFD Photocopier FSE
LOCATION : Newport

ROLE : PPD Print Production / MFD Photocopier FSE
LOCATION : Newport - 4 week shift cycle - OTE up to £50,000

We’re looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience . We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling

The Role

Delivering technical service, maintenance, and repair across Production Print equipment
Carrying out installations and de‑installations, ensuring all project milestones are met efficiently
Keeping customers updated on progress and ensuring a positive service experience
Escalating technical issues promptly
Identifying opportunities for additional services or revenue while on customer sites
Building strong customer relationships
Managing and maintaining vehicle stock

The Candidate

Strong technical knowledge of Production Print and/or MFD devices
Excellent fault‑finding and problem‑solving skills
Confident using diagnostic tools and reading complex technical instructions
IT literacy and basic networking capabilities
Strong communication skills

Shift Patterns

This role operates on a rotating 4‑week shift cycle:

Week 1 – Early Shift: 6:00am – 2:00pm
Week 2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm
Week 3 - Day shift: 8.30am - 5.30pm
Week 3 – Night Shift: 12:00am – 8:30am

No shifts or weekends apply until full training is completed and the engineer is fully up to speed.

Package

Up to £50,000 (salary + bonus + shift allowance)
An inclusive, supportive working environment
Holiday entitlement, volunteering leave, and options to purchase additional holiday
Flexible retirement planning
Wellbeing support covering physical, emotional, and financial health
Company car
Career development and long‑term learning opportunities
The chance to grow within a forward‑thinking, future‑focused organisation

If you are currently seeking an Production print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print production roles in this sector.

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