Customer Experience Centre Assistant Team Leader

Morson Edge • Temporary • Warrington, Warrington, England, United Kingdom • £14.95 / hour • 3h ago

Location: Warrington, WA3 6XF
Contract: Temporary until 31 May 2027, with potential for extension or permanent employment
Hours: 40 hours per week, Monday–Friday, 8:00am–5:00pm
Pay Rate:14.95 per hour (£31,096 pro rata)

Start Date: 1 September 2026, subject to completion of background checks

About the Role

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington.

This is a varied and rewarding role supporting the day-to-day operation of a small team of multi-skilled operatives. You’ll help coordinate workloads, monitor performance and ensure work is completed safely, efficiently and to the required standards.

You’ll develop strong working relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are delivered effectively and issues are resolved promptly.

Key Responsibilities

Support, coordinate and monitor a small team of multi-skilled operatives
Assist with the day-to-day management and performance of contractors on site
Develop strong working relationships with internal and external stakeholders
Coordinate facilities and operational activities
Support financial and administrative processes, ensuring information is accurate and completed on time
Assist with disaster recovery and business continuity procedures
Follow established escalation and incident reporting procedures
Support regular management reporting and projects
Monitor and achieve agreed KPIs and SLAs
Assess operational priorities and make effective decisions quickly
Respond to issues and changing priorities in a calm and professional manner
Potentially oversee team members and provide day-to-day leadership and support

Essential Requirements

To be considered for this position, you must have:

Previous engineering helpdesk experience or Previous facilities management experience
The ability to think on your feet and make effective decisions under pressure
Experience working in a fast-paced operational environment
A confident and professional approach
Strong leadership and people management skills
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
The ability to prioritise workload and manage competing demands
Strong Microsoft Office skills, particularly Excel, Word and Outlook
Experience working with contractors, vendors and/or engineers
The ability to work independently as well as part of a team
A good understanding of customer service principles

We’re looking for someone who is proactive, dependable and confident dealing with a wide range of people. You’ll need to remain composed when working under pressure and be comfortable making decisions to ensure operational requirements are met.

Desirable Experience

The following would be advantageous:

Engineering operations knowledge
Experience coordinating or managing multi-skilled teams
Experience working to KPIs and SLAs
Experience within a large corporate facilities environment
Experience working within a highly regulated environment

What’s in it for You?

This is a challenging but rewarding opportunity where no two days are the same. You’ll have the opportunity to make operational decisions, develop your leadership skills and gain valuable experience within a professional corporate environment.

You’ll benefit from:

£14.95 per hour (£31,096 pro rata)
Monday–Friday working hours
40 hours per week
On-site parking
On-site gym
Training and development opportunities
Potential for the role to be extended or become permanent
Potential progression opportunities within the business
A scenic office location
Regular events and activities within the workplace

Location & Working Hours

The role is based in:

Warrington
WA3 6XF

Working hours are Monday to Friday, 8:00am–5:00pm, totalling 40 hours per week.

There is no requirement for travel as part of this role.

Apply Today

If you have previous engineering helpdesk and facilities management experience, are a confident leader and thrive in a fast-paced environment, we want to hear from you.

Morson Edge are recruiting for this exciting opportunity. Apply today with your CV to be considered.

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