ServiceNow HRSD Consultant

Akkodis • Permanent • Remote (Clitheroe, Lancashire, England, United Kingdom) • £40k - £55k / year • 17h ago

Are you someone who understands that successful ServiceNow solutions start with business challenges, not platform features?

Perhaps you're already gaining experience across HR, employee experience or business transformation and looking to build your consulting career within ServiceNow.

I'm supporting a consultancy that is continuing to grow its ServiceNow offering across a range of transformation programmes. They're looking for a ServiceNow HRSD Consultant who can help organisations modernise HR services, improve employee experiences and make better use of digital workflows across the business.

This role sits between business and technology. You'll work alongside experienced consultants, architects and delivery teams, helping clients understand their challenges, shape requirements and translate business needs into practical ServiceNow-enabled solutions. While some ServiceNow exposure would be beneficial, this role could also suit someone looking to build their expertise and gain hands-on experience within a growing and supportive consulting environment.

You'll be involved across a range of transformation initiatives, supporting discovery activities, facilitating workshops, contributing to solution design discussions and helping shape ServiceNow-enabled improvements from concept through to delivery.

Typical responsibilities will include:

Supporting workshops and requirements-gathering sessions with HR and wider business stakeholders
Translating business needs into user stories, functional requirements and solution documentation
Helping customers understand how ServiceNow HRSD capabilities can support their objectives
Contributing to process reviews, service improvements and employee experience initiatives
Assisting with demonstrations, solution walkthroughs and customer presentations
Supporting business development activities, proposal content and client-facing materials
Working closely with consultants, architects and development teams on transformation programmes

Your role will be to support discovery, advisory and solution design activities, helping clients understand what's possible with ServiceNow while working alongside experienced consultants on transformation programmes.

I'm interested in people who already have some exposure to ServiceNow and understand how technology can improve business and employee outcomes. However, don't let a lack of deep ServiceNow or HRSD experience put you off. If you're early in your ServiceNow journey, keen to learn, and excited by the opportunity to help organisations transform their employee experience, this could be a great next step for you.

Whether your background is in ServiceNow, HR technology, business analysis or wider transformation programmes, you'll be comfortable working with stakeholders, understanding business requirements, and contributing to solution-focused conversations. A curiosity for how technology can solve business problems, combined with a willingness to learn, is just as important as existing platform experience.

ServiceNow certifications such as CSA, CIS-HRSD or ITSM would be beneficial.

Salary up to £55,000 plus benefits.

The role offers flexible hybrid working and the opportunity to work on complex transformation programmes across a diverse client base, with excellent opportunities to develop your consulting, advisory and ServiceNow expertise.

If you're looking for a role where you can broaden your ServiceNow experience, gain exposure to HR transformation programmes and develop your consulting skills within a client-facing environment, I'd be keen to speak with you.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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