Customer Service Administrator

hireful • Permanent • Ormskirk, Lancashire, England, United Kingdom • £24k - £26k / year • 19h ago

A growing UK-based technical distribution business is seeking a Customer Service Administrator/ Account Administrator, to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!

Location: Burscough and easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold.

Working hours are Monday to Friday, 8:30am – 5:00pm, with a 1-hour lunch break and the starting salary is £25,700 per annum, alongside a comprehensive benefits package designed to support work–life balance and wellbeing.

This includes up to 33 days’ holiday (including Bank Holidays, subject to service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.

What will you be doing?

Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
Process customer orders accurately, ensuring all information is recorded correctly on internal systems
Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team

What will you bring to the role?

Strong communication skills with a confident and polite telephone manner
Excellent attention to detail with the ability to manage multiple tasks and deadlines
Good organisational skills and ability to prioritise workload effectively
Competent IT skills, particularly in data entry and email communication
Previous experience in an administrative or customer service-based role is desirable

You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are a Customer Service Administrator, Account Coordinator, Client Services Administrator, or have worked in a similar role this could be the role for you!

This is a fantastic opportunity for someone who enjoys varied administrative work in a busy, customer-focused environment within a friendly team ! If you are proactive, reliable, and eager to learn, apply today.

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