Senior Customer Service Executive

Lloyd Recruitment - Epsom • Permanent • Remote (London, Greater London, England, United Kingdom) • £28k - £30k / year • 2h ago

Senior Customer Service Executive

Salary: Up to £30,000 + Benefits
Location: Southwark, London (Hybrid: 2 days in the office, 3 days from home)

Ready for the next step in your asset finance career?

If you've built a strong foundation in asset finance, leasing, HP, motor finance, lending operations, or financial services customer support and are looking for more responsibility, this could be the opportunity you've been waiting for.

We're searching for a Senior Customer Service Executive to join a growing and ambitious finance business. This is an ideal role for someone who enjoys solving complex customer queries, sharing their expertise with their colleagues and playing an active role in improving service delivery.

You'll be recognised as a trusted point of contact within the team, helping to support and develop others while continuing to build your own career.

The Opportunity

As a Senior Customer Service Executive, you'll combine hands-on customer service expertise with responsibility for supporting colleagues and driving best practice across the team. You'll handle more complex account enquiries, assist with escalations and use your industry knowledge to help deliver an exceptional customer experience.

Key Responsibilities

Managing complex customer enquiries via telephone and email.
Handling settlements, refinancing requests, account amendments, refunds, cash allocations, agreement unwinds and exposure calculations.
Acting as a subject matter expert for asset finance servicing processes.
Supporting and coaching colleagues on systems, procedures and customer service best practice.
Assisting with onboarding and training new team members.
Helping resolve escalated customer issues and complaints.
Identifying process improvement opportunities to enhance customer outcomes and team efficiency.
Working collaboratively with internal departments to ensure queries are resolved effectively and efficiently.

Who We're Looking For

We're interested in professionals who have gained experience within asset finance or a related financial services environment and are looking to step into a more senior, influential role.

We would particularly welcome applications from individuals with experience in:

Asset Finance
Hire Purchase (HP)
Leasing
Motor Finance
Commercial Lending
Asset-Backed Lending
Refinancing
Financial Services Operations
Customer Service or Account Management within a regulated finance environment

To Succeed in This Role, You'll Have:

Experience within asset finance, lending, leasing or a similar financial services sector.
Previous experience in customer service, account management, operations or client support.
A strong understanding of customer servicing processes and regulated environments.
The confidence to support, mentor or coach colleagues.
Excellent communication and relationship-building skills.
Strong problem-solving abilities and attention to detail.
A proactive mindset with a desire to improve processes and customer outcomes.

Why Join?

This role offers more than just a customer service position. It's an opportunity to build on your existing experience and take a genuine step forward in your career.

What's on Offer?

Salary up to £30,000 DOE
Hybrid working pattern (2 days in the office, 3 days from home)
Modern Southwark office location
Supportive and collaborative team culture
Exposure to a broad range of asset finance products and processes
Real opportunities for progression and professional development
The chance to become a key contributor within a growing business

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

ME15762

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