Customer Service Advisor

Refood • Permanent • Doncaster, South Yorkshire, England, United Kingdom • 2d ago

Vacancy

Service Delivery Advisor

Location: Doncaster

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.

As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:

Manage enquiries and queries via telephone and e-mail.
Manage the customer account database; data entry, analysis, and customer KPI reporting.
Provide administrative support to the Commercial & Logistics Team.
Respond to complaints received from customers & follow-up service issues.
Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
Manage sales enquiries and fielding and forward them to the relevant salesperson.
Complete supplier compliance questionnaires and ongoing management.
Build strong relationships with both internal and external customers.
Provide a sales support function for the ReFood sales team.

Requirements:

Good formal education.
Experienced in customer service and sales office environments.
Ability to prioritize workload to ensure quick responses.
Use your own initiative to resolve issues and be reactive.
Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
Be commercially astute, business aware and financially literate.
Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.

Salary: Competitive Pay and Benefits

Please apply in writing with your CV and covering letter to HR Department, Ings Road, Doncaster, DN5 9TL or email (url removed)

* Please note that only shortlisted applicants will be contacted due to the high volume of CVs expected.

Closing Date – 15 September 2026

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