Road Freight Customer Service

WR Logistics • Permanent • Bradford, West Yorkshire, England, United Kingdom • £25k - £28k / year • 1d ago

Road Freight Customer Service Coordinator

Location: Bradford, BD12
Salary: Up to £28,000 per annum
Hours: Monday to Friday, 8:30am-5:00pm or 9:00am-5:30pm

Are you driven, ambitious and looking to build a long-term career within logistics?

We are recruiting for a Road Freight Customer Service Coordinator to join a busy and growing logistics operation in Bradford. This is a great opportunity for someone who enjoys working with customers, solving problems and managing a fast-paced workload.

You will be joining a supportive business where hard work is recognised and there are genuine opportunities to learn, develop and progress.

What's on Offer?

Salary of up to £28,000, depending on experience
Monday-to-Friday working hours
No weekend shifts
Full training and ongoing support
Genuine opportunities for career progression
A busy, varied role within the logistics industry
A supportive team environment

The Role

You will act as a key point of contact for customers, helping to coordinate their road freight requirements and keeping them updated throughout the process.

Your responsibilities will include:

Managing a high volume of customer emails and telephone calls
Providing customers with regular shipment updates
Responding quickly and professionally to queries
Liaising with internal teams, drivers, hauliers and transport partners
Monitoring road freight movements and identifying potential delays
Resolving problems and ensuring customers receive a high standard of service
Updating internal systems with accurate shipment information
Building strong, long-term relationships with customers
Supporting the wider operations team when required

The Successful Candidate

We are looking for someone with a strong background in at least one of the following areas:

Logistics or freight forwarding
European road freight
Transport or distribution
High-volume customer service

You will also need:

Strong written and verbal communication skills
Confidence handling a large number of emails and calls
Excellent organisation and attention to detail
The ability to remain calm and professional under pressure
A proactive approach to solving problems
The drive and ambition to learn and progress
Good general computer and administration skills

Previous road freight experience would be highly beneficial, but candidates with strong logistics or fast-paced customer service experience will also be considered.

What's on Offer?

Salary of up to £28,000, depending on experience
Monday-to-Friday working hours
No weekend shifts
Full training and ongoing support
Genuine opportunities for career progression
A busy, varied role within the logistics industry
A supportive team environment

If you are ambitious, customer-focused and ready to take the next step in your logistics career, apply today.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy

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