Customer Service Administrator

Travail Employment Group • Permanent • Hassocks, West Sussex, England, United Kingdom • £26.36k / year • 1d ago

Customer Service Administrator

£26,364, Henfield, Monday to Thursday 8am - 4pm, Friday 8am - 3pm. 25 days holiday + Bank Holidays, Parking, Pension, Sick Pay

The Role

A rare opportunity has arisen for a Customer Service Administrator to join our client, a successful utilities contractor. Working in their small, no frills rurally located offices, the successful applicant will be responsible for supporting the Customer Liaison team with administrative tasks and undertaking a variety of day-to-day administration tasks that all help ensure the business operates smoothly in relation to its interaction with, and service provided to, their customers.

This is a varied role with duties including but not limited to:

Receiving, logging and distributing inbound enquiries and complaints, via telephone and CRM emails.
Escalating and distributing enquiries to relevant department as necessary
Chase for responses from relevant department to keep customers updated
Monitor and manage customer interactions ensuring compliance with audited procedures.

Requirements

The successful Customer Service Administrator will ideally have a background in customer service and have a good working knowledge of Microsoft Office 365. Our client is looking for someone flexible who doesn't mind rolling their sleeves up and getting stuck in where they are needed.

You will be a confident communicator who is as happy speaking on the phone as they are constructing a professional email. Having good attention to detail is vital for this role. This role could suit someone who has worked as a Customer Service Administrator, Office Administrator or Service Administrator.

Company Information

You will be joining a successful business in their rural office situated north of Brighton, between Albourne and Henfield. About 10 people work from the office to support their network of 90+ engineers and fitters who work on the road in and around the Southeast. It is a no-frills environment filled with a friendly, down-to-earth team.

Package

£26,364 per annum

25 days holiday + Bank Holidays

Pension

Parking

Sick pay

Friendly working environment

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

You may also be interested in these jobs

Purchasing Administrator - Immediate Start

Office Angels • Temporary • Gatwick Airport, West Sussex, England, United Kingdom • £15 / hour • 4h ago

Administration Immediate Start

Purchasing Administrator - Immediate Start Location: Gatwick Salary: £15 per hour Job Type: Monday to Friday 08:30 - 5pm full time on site. Our client is looking to interview and start ASAP. Due to continued growth, we a...

4h ago

Apply

Customer Operations Coordinator - Immediate Start

Office Angels • Temporary • Burgess Hill, West Sussex, England, United Kingdom • £15 - £16 / hour • 4h ago

Administration Immediate Start

Customer Operations Coordinator - Immediate Start Location: Burgess Hill Pay: £15.00 - £16.00 per hour Hours: Monday to Friday, 9:00am - 5:00pm (Office Based) Contract: Temporary until January, with potential extension J...

4h ago

Apply

Membership & Events Coordinator - Immediate Start

Office Angels • Temporary • Brighton, Brighton and Hove, England, United Kingdom • £15 - £17 / hour • 4h ago

Administration Immediate Start Part Time

Membership & Events Coordinator - Immediate Start Location: Hove, East Sussex Salary: £15 - £17 p/h (DOE) PAYE Job Type: Part-Time, 2 Days per Week Working Pattern: Office-based The Role As a Membership & Events...

4h ago

Apply

Tour Coordinator

Travail Employment Group • Permanent • Burgess Hill, West Sussex, England, United Kingdom • £24k - £26k / year • 6d ago

Administration Immediate Start

Tour Coordinator £24,000 - £26,000 per annum DOE, Burgess Hill, Monday to Friday 9:00am-5:15pm, Permanent, 25 days holiday, Perkbox after probation, company socials. The Role An exciting opportunity for a Tour Coordinato...

6d ago

Apply

Customer Support Specialist | Long Term Temp

Office Angels • Temporary • Burgess Hill, West Sussex, England, United Kingdom • £15 / hour • 6d ago

Administration Immediate Start

Customer Service Specialist - Start Immediately! Location: Burgess Hill Pay: £15-£16 per hour Hours: Monday to Friday, 9am - 5pm Office based Contract: Temporary until end of January (with potential to extend!) Ready to...

6d ago

Apply

You may also be interested in these jobs

Purchasing Administrator - Immediate Start

Customer Operations Coordinator - Immediate Start

Membership & Events Coordinator - Immediate Start

Tour Coordinator

Customer Support Specialist | Long Term Temp

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES