Customer Care Specialist

Adecco • Temporary • Redditch, Worcestershire, England, United Kingdom • £14.28 - £15.38 / hour • 1d ago

Location: Redditch, Worcestershire
Hours: Full-time, Monday to Friday 9am to 5pm
Salary: £14.28 - £15.38 per hour (weekly pay)
Contract: Temporary contract until approximately June 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

Manage incoming customer enquiries via phone, email, and online channels
Process service requests, quotations, and customer orders accurately
Track and monitor orders, keeping customers updated on progress and delivery times
Coordinate with technical teams and internal departments to resolve queries and issues
Record customer feedback and support continuous improvement of service delivery
Escalate unresolved issues where necessary and ensure timely resolution
Maintain accurate records of all customer interactions and case updates

About You

To be successful in this role, you will demonstrate:

Strong communication and interpersonal skills
A high level of attention to detail and accuracy
Excellent problem-solving abilities with a proactive approach
The ability to manage multiple tasks and priorities in a fast-paced environment
A team-focused mindset with a positive and flexible attitude
Previous experience in a customer service or order management role

Desirable Experience

Experience processing quotations and managing orders
Familiarity with CRM systems such as Salesforce or SAP
Background in customer service, business administration, or a related field

What's on Offer

Full-time hours, Monday to Friday (35 hours per week)
9am to 5pm (1 hour lunch break each day)
Competitive hourly rate - weekly pay
Opportunity to gain valuable experience within a supportive and dynamic team
Immediate start available

How to Apply:

If you're available immediately and interested in this fantastic opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.

Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

You may also be interested in these jobs

Sales Executives

RETAIND Ltd • Permanent • Birmingham, West Midlands, England, United Kingdom • £28k - £30k / year • 1d ago

Customer Services Immediate Start

Sales Executives Birmingham £30,000 per annum + Uncapped Commission Permanent | Full Time The Opportunity An established and growing international manufacturing and distribution business is looking to recruit a number of...

1d ago

Apply

Chief Information Security Officer / CISO - Higher Education

Experis • Temporary • Stourbridge, West Midlands, England, United Kingdom • 2d ago

Customer Services Immediate Start

Our client is seeking an experienced and immediately available Interim Chief Information Security Officer (CISO) to provide strategic and operational cyber security leadership during a critical phase of security and risk...

2d ago

Apply

Fleet Sales Administrator

Office Angels • Temporary • Birmingham, West Midlands, England, United Kingdom • £13.50 - £14 / hour • 1w ago

Customer Services Immediate Start Part Time

Fleet Sales Administrator Temporary Contract | Birmingham | Immediate Start Flexible hours: Monday - Friday 8:30am - 5:30pm or 9:00am - 5:00pm Earn up to £150 per day PLUS Office Angels Boost benefits - The BEST temp ben...

1w ago

Apply

Fleet Sales Administrator

Office Angels • Temporary • Birmingham, West Midlands, England, United Kingdom • £13.50 - £14 / hour • 1w ago

Customer Services Immediate Start Part Time

1w ago

Apply

Customer Service Advisor

Provit Recruitment • Permanent • Southam, Warwickshire, England, United Kingdom • £15.52 / hour • 1w ago

Customer Services Immediate Start

Customer Service Advisor (Fixed Term Contract 5 months) £15.52 per hour 09:00 - 17:00 Monday - Friday Napton, Southam (RURAL LOCATION YOU MUST DRIVE) We are currently looking for an IMMEDIATELY AVAILABLE Customer Service...

1w ago

Apply

You may also be interested in these jobs

Sales Executives

Chief Information Security Officer / CISO - Higher Education

Fleet Sales Administrator

Fleet Sales Administrator

Customer Service Advisor

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES