Customer Compliance Manager

Bradburys Cheese • Permanent • Buxton, Derbyshire, England, United Kingdom • 1d ago

Customer Compliance Manager

Full time |40 hrs p.w.| Mon – Fri |Based in Buxton, Derbyshire (SK17 9RZ)

Bradburys is a leading UK food business that provides quality cheese to consumers, sourced from regions of the United Kingdom and around the globe, and is highly regarded amongst the retail and foodservice customer base. The key to our success can be attributed to the winning combination of industry knowledge and experience over our 140-year history coupled with continuous innovation to meet future customer trends and demands.

The purpose of the Customer Compliance Manager is to ensure all customer metrics are delivered on time and accurately. The role reports to the Head of Technical and leads a small team.

Key stakeholders: Commercial team, Production and Procurement

Top key deliverables the successful Customer Compliance Manager will be responsible for:

Ensuring all customer policies are delivered personally or through their team.
Work to BRCGs V9 codes of practice for multiple top British retailers
Measurables are driven by a score of 90% or higher in customer audits.
Customer KPI’S where set are delivered to a score of 90% plus.
Customer specifications are delivered on time with a degree of accuracy of a maximum of 2 iterations only.
Customer artworks are delivered on time with a degree of accuracy of a maximum of 2 iterations only.
Supporting the NPD program to ensure no late launches due to technical delays.

Additional responsibilities

Ensure all product packaging strictly complies with relevant food and consumer labelling requirements
Support the Head of Technical with the strategic direction of the technical department.
Ensure that all activity within the technical department is lead with a focus on food safety and business culture.
Support the development of your team through mentorship, training and effective communication.
Deliver effective 1:1 meetings with the direct reporting team, keeping minutes on outcomes and develop strategies for where improvements are required.
Work closely with the roles peer group in developing a plan for continuous improvement in all elements of quality culture.
Support all technical business projects in aiding an on-time delivery
Support department business responsibilities.

Benefits: Competitive salary ; 33 days of annual leave (including bank holidays) Company pension; Full EAP system Cycle to work scheme ; Discounted Gym membership Store discounts; Company staff shop and Free on-site parking

The successful Customer Compliance manager will have:

A qualification in Food Science (Degree or Diploma)
5+ years relevant experience i.e. in a similar type role
Excellent communication skills, both written and verbal, with the ability to present confidently and persuasively.
Organised with great time management skills and a common sense approach
Self-motivation, Team working and Flexible and adaptable working practices
Problem solving ability & Proactive can do attitude
IT Skills – Excel, PowerPoint, Word
Work authorisation: Existing UK work authorisation is required/ Please note there is no visa sponsorship available for this role

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