Customer Service Executive

Michael Page • Permanent • Newport, Telford and Wrekin, England, United Kingdom • £28.00k - £28k / year • 2h ago

In Newport, this Customer Service Executive role supports the industrial/manufacturing sector by ensuring smooth communication with clients and managing their queries effectively. You'll play a key part in maintaining customer satisfaction and assisting the business in delivering its services seamlessly.

Client Details

This organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.

Description

Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
Maintain accurate records of customer interactions and transactions in the company database.
Resolve customer complaints and escalate issues where necessary to ensure a positive outcome.
Collaborate with internal teams to meet customer needs and enhance service delivery.
Provide detailed product and service information to customers.
Assist in processing orders, forms, and applications accurately and efficiently.
Monitor and follow up on customer accounts, ensuring any outstanding issues are addressed.
Support the team in achieving key performance indicators and service targets.

Profile

A successful Customer Service Executive should have:

Previous experience in a customer service or support role, ideally within the industrial/manufacturing sector.
Strong communication and problem-solving skills.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in using customer relationship management (CRM) systems or similar tools.
A proactive and detail-oriented approach to work.
Basic IT skills, including familiarity with Microsoft Office applications.

Job Offer

Permanent position based in Newport.
Salary £28,000
Comprehensive benefits package.
Opportunity to work in the industrial/manufacturing sector.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your bes

You may also be interested in these jobs

Production Operative

Berry Recruitment • Permanent • Stafford, Staffordshire, England, United Kingdom • £12.71 - £16.33 / hour • 2h ago

Manufacturing Immediate Start

Berry Recruitment are currently recruiting for Production Operatives to work for our client based in the Penkridge area. This could lead to a permanent role for the right candidate. Duties will include:- Machine Operatin...

2h ago

Apply

Customer Service Executive (Temp to Perm)

Michael Page • Temporary • Newport, Telford and Wrekin, England, United Kingdom • £13.80 - £13.81 / hour • 2h ago

Manufacturing

This Customer Service Executive role is responsible for managing customer enquiries, processing orders, coordinating deliveries, and ensuring an excellent customer experience from initial contact through to resolution. C...

2h ago

Apply

Customer Service Executive

Michael Page • Permanent • Newport, Telford and Wrekin, England, United Kingdom • £28.00k - £28k / year • 16h ago

Manufacturing

In Newport, this Customer Service Executive role supports the industrial/manufacturing sector by ensuring smooth communication with clients and managing their queries effectively. You'll play a key part in maintaining cu...

16h ago

Apply

Customer Service Executive (Temp to Perm)

Michael Page • Temporary • Newport, Telford and Wrekin, England, United Kingdom • £13.80 - £13.81 / hour • 16h ago

Manufacturing

This Customer Service Executive role is responsible for managing customer enquiries, processing orders, coordinating deliveries, and ensuring an excellent customer experience from initial contact through to resolution. C...

16h ago

Apply

Head of Maintenance

Marshall Harmony • Permanent • Dudley, West Midlands, England, United Kingdom • £70k - £100k / year • 4d ago

Manufacturing

You know what a well-run maintenance department looks like. Clear priorities. Planned work that actually gets completed. Mechanical, electrical, automation and planning working as one team. Production and Maintenance p...

4d ago

Apply

Get more jobs like this

Create a free job alert

You may also be interested in these jobs

Production Operative

Customer Service Executive (Temp to Perm)

Customer Service Executive

Customer Service Executive (Temp to Perm)

Head of Maintenance

Get more jobs like this

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES