Customer Service Advisor

Jonathan Lee Recruitment Ltd • Permanent • Telford, Telford and Wrekin, England, United Kingdom • £25k - £26k / year • 21h ago

Are you a confident Customer Service Advisor who enjoys speaking to customers, solving problems and working as part of a busy team?

We are looking for a Customer Service Advisor to join a vibrant and friendly team in Telford. This is a great opportunity for someone with previous customer service, administration, account handling or customer support experience who is looking for a role where they can develop their skills and build a long term career.

You will be responsible for handling customer queries, managing account changes, processing cancellations, keeping records up to date and making sure every customer receives a professional and efficient service.

What will you be doing?

As a Customer Service Advisor, you will be dealing with customers by telephone and email, providing support and making sure queries are resolved accurately and efficiently.

Your responsibilities will include:

Responding to customer enquiries by telephone and email
Providing a friendly, professional and efficient customer service
Managing customer account changes and amendments
Processing cancellations accurately and within required timescales
Explaining changes and information clearly to customers
Chasing outstanding documentation and information
Keeping customer records and internal systems accurate and up to date
Preparing and issuing relevant documentation and correspondence
Working closely with colleagues to resolve customer queries
Escalating more complex queries where appropriate

What are we looking for?

We are looking for someone with a genuine customer focused approach who enjoys helping people and takes pride in delivering a high standard of service.

You will ideally have previous experience in customer service, customer support, administration, account handling, client services or a similar role.

You will also have:

Excellent verbal and written communication skills
A confident and professional telephone manner
Strong attention to detail
Good organisational and time management skills
Good IT, email and keyboard skills
The ability to manage multiple tasks and prioritise your workload
The confidence to ask questions and gather accurate information
The ability to work accurately to deadlines
A reliable, adaptable and positive approach
The ability to work well as part of a busy team

Experience within a regulated, financial services or administration environment would be beneficial, but full training will be provided.

Career Development

This is more than just a Customer Service Advisor position. It is an opportunity to develop your skills and build a career within a professional account handling environment.

Once you have successfully completed your probation period, the company will pay for a professional qualification, giving you the opportunity to gain a recognised qualification and develop your career while working.

What is on offer?

Up to £26,000 salary
Monday to Friday, no weekends.
Vibrant and supportive team environment
Full training and ongoing development
Professional qualification paid for after probation
Excellent career progression opportunities
Varied customer service and account handling responsibilities
Full time, office based position in Telford

If you are an experienced Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Account Handler, Client Services Advisor or Administrator looking for a new opportunity with genuine career development, this could be the role for you.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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