Customer Care Administrator

Fawkes & Reece London • Permanent • Wilmslow, Cheshire East, England, United Kingdom • £25k - £28k / year • 2d ago

A leading house builder have a requirement for a Customer Care Administrator to join their team based in Cheshire.

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
Perform general departmental administration tasks as and when required to meet the needs of the department
Manage and maintain relevant filing systems and databases
Liaise with internal and external customers/contacts to ensure a smooth flow of information
Monitor costs incurred by the department
Ensure effective and efficient processing of documents through Company systems, working within set time frames
Monitoring the Customer Care inbox to ensure emails are dealt with effectively
Liaising with nominated subcontractors
Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required:

Experience of working in an administration/secretarial role.
Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
Ability to generate professional correspondence unaided.
Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure
Team players who are supportive of colleagues
Professional and pleasant manner in dealing with internal and external customers
Excellent telephone skills

The company are offering a competitive salary and package. Please note this role is an office based role.

If you are interested in this role, please contact Sana at Fawkes & Reece or apply via the link provided.

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