Customer Service Team Leader

Jacob Thomas Associates • Permanent • Lutterworth, Leicestershire, England, United Kingdom • £29.50k / year • 13h ago

Job Title; Customer Service Team Leader

Key Skills; Customer Service Advisor, Call Centre manager Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound

Salary; £14.18 per hour / £29,500 per annum

Shift; 8.00am-4.30pm or 8.30am-5.00pm

Location; Lutterworth

The Benefits;

Great working environment
Free Car Parking
Training and development opportunities
Fantastic Canteen facilities
Possible overtime available

We have a very exciting opportunity for a Customer Service Team Leader to assist an national business based in Lutterworth. This is an fantastic opportunity to be part of a professional customer service team delivering first line support for a successful distribution centre. This role is temporary to permanent and can lead to further progression within the company. There are genuine progression opportunities within the business for star performers.

The Role;

Leading a team of 12-15 customer service staff
Coaching team members in resolving customers equities
Delivering expert customer service and prioritising their requests
Processing orders via phone and internet
Data input
Being point of contact for escalated queries
Working to set procedures and targeted outcomes

Our Ideal Candidate;

Computer literate
Good telephone manner
Work to tight deadlines
Attention to detail
Complaint resolution experience
Work within a team environment
Previous experience would be an advantage within any customer servce based role

If you are interested in this opportunity please apply directly through this website or call (phone number removed). If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

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