Join a growing, customer-focused business where your service skills make a real difference. If you thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.

Customer Service & Sales Support Coalville, Leicestershire

*    Full-Time, Permanent
*    £30,000 - £33,000 per annum depending on experience

Please note: you must be authorised to work in the UK

Innotech Digital & Display is a leading supplier to the large format print and visual communications industry, with a heritage dating back to 1932. Since becoming part of the Vink UK Group in 2023, the business has combined the stability of a global organisation with the culture and agility of an independent company. Renowned for delivering exceptional customer service and fast, responsive solutions, Innotech is committed to putting customers first while fostering an innovative and collaborative workplace.

About the Role

As Customer Service & Sales Support, you'll play a vital role within a friendly customer service team, acting as the first point of contact for customers while supporting the wider sales function. You'll process orders, handle enquiries, prepare quotations and help ensure customers receive the outstanding service that has made Innotech an industry leader. This is an excellent opportunity for an organised and proactive individual who enjoys working in a busy office environment.

Key Responsibilities

*    Deliver a professional, friendly and positive first impression to customers.
*    Answer incoming telephone calls and respond to customer enquiries.
*    Process customer orders accurately using the ERP system.
*    Manage a shared customer service inbox, ensuring prompt responses.
*    Handle returns, credits and transport-related customer queries.
*    Prepare accurate quotations for customers.
*    Respond to live web chat enquiries.
*    Identify opportunities to cross-sell and upsell products where appropriate.
*    Support Sales Coordinators, Internal Sales Representatives and Regional Sales Managers with administrative duties.
*    Monitor and report against agreed KPIs.
*    Prioritise workloads effectively while supporting colleagues across the team.

Key Skills & Qualifications

*    GCSEs (or equivalent) including English and Maths.
*    Previous experience working within an office environment.
*    Excellent customer service and communication skills.
*    Strong Microsoft Office skills.
*    Highly organised with excellent attention to detail.
*    Able to work effectively under pressure and manage multiple priorities.
*    Confident working independently and as part of a team.
*    Flexible, proactive and customer-focused approach.
*    Professional telephone manner and strong written communication skills.
*    Experience within a customer service, sales support or administration role would be advantageous.
*    Experience within a sales or distribution environment would be beneficial.

Benefits

*    Competitive salary of £30,000-£33,000.
*    23 days annual leave.
*    Comprehensive training programme.
*    Friendly, supportive and collaborative team culture.
*    Opportunity to join a successful and growing organisation backed by a global group.
*    Long-term career development opportunities.

How to Apply

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies, please.

Other suitable skills and experience includes Customer Service Advisor, Customer Support Executive, Sales Support Administrator, Internal Sales Administrator, Customer Experience Executive, Office Administrator, Sales Administrator, Customer Care Advisor, Client Services Coordinator, Order Processing Administrator, Customer Account Coordinator, Customer Service Representative.

Innotech Digital & Display

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