Sales Administrator

Elizabeth Michael Associates LTD • Permanent • Derby, Derby, England, United Kingdom • £28k - £30k / year • 22h ago

Sales Administrator
£28,000 – £30,000 per annum
Derby, DE21
Monday to Friday 8:00am – 5:00pm

Looking for someone to start asap

We are seeking an experienced and proactive Sales Administrator. The role will be a varied role that requires strong organisational skills, excellent attention to detail and the ability to support both the sales team and senior management.

The ideal candidate will be confident handling administrative and sales support tasks, managing diaries, preparing reports and ensuring the smooth running of daily operations.

Key Responsibilities:

Monitor customer orders from receipt through to delivery, ensuring deadlines are met
Chase suppliers for delivery updates and accurate lead times
Liaise with Procurement to resolve stock and supply issues
Coordinate with the Warehouse to ensure orders are despatched on time
Identify and manage orders at risk of delay, taking corrective action where required
Escalate supply or delivery issues to the appropriate teams
Process customer orders accurately and efficiently
Maintain accurate order records and update systems accordingly.

Skills and Experience Required:

Keep customers updated on the progress of their orders
Respond quickly to customer enquiries about orders and deliveries
Provide accurate and realistic delivery times
Inform customers of any delays as soon as possible
Resolve customer queries in a professional and timely manner
Build strong customer relationships through regular communication
Deliver a high standard of customer service at all times

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