Call Centre Advisor / Customer Service Advisor

Amnis Education • Permanent • Coalville, Leicestershire, England, United Kingdom • 1d ago

Location: Near Coalville, Leicestershire
Job Type: Full-time
Salary: Competitive, dependent on experience

About the Role

We are looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. As the first point of contact for our customers, you will play a key role in delivering outstanding service, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer enquiries via telephone and email.
Resolve customer issues at the first point of contact wherever possible.
Accurately update customer records using internal systems.
Process customer requests and follow company procedures.
Escalate complex queries to the appropriate department when required.
Meet individual and team performance targets.
Deliver excellent customer service on every interaction.

Essential Skills & Experience

Previous experience in a call centre or customer service environment is preferred but not essential.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Good IT skills and confidence using multiple computer systems.
Ability to remain calm and professional under pressure.
Strong attention to detail and organisational skills.
Positive attitude and willingness to learn.

Desirable Skills

Experience using CRM or customer management systems.
Sales, retention or complaint handling experience.
Experience working to KPIs or service level agreements.

How to Apply

If you enjoy helping customers and thrive in a busy, team-focused environment, we'd love to hear from you. Please send your CV together with a brief covering email outlining your experience and suitability for the role.

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