Customer Service Executive

Buzz Bingo • Permanent • Nottingham, Nottingham, England, United Kingdom • £26.92k / year • 5h ago

Customer Service Executive

Location: Nottingham City Centre

Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's)

Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)

Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?

If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham based Buzz Hub. This is a fantastic opportunity to be part of a fast paced, supportive environment where your voice truly matters.

What You’ll Get in Return

Yearly Bonus, linked to company performacne and KPI's
Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates

What You’ll Bring to the Team

A warm, approachable personality and a genuine passion for helping people
Excellent verbal and written communication skills
The ability to stay calm under pressure and handle a variety of customer queries with professionalism
Strong PC and tech skills – you’ll be using multiple systems daily
A flexible, team-oriented mindset and a drive to meet both personal and team targets

What You’ll Be Doing

Responding to customer enquiries via phone, email, live chat, and social media
Handling queries from both our online and land-based customers
Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
Making outbound calls and emails for customer satisfaction surveys and review requests
Supporting our Safer Gambling initiatives and escalating cases when needed
Taking ownership of complaints and working towards the best outcomes for our customers
Providing feedback and insights to help improve the customer journey
Maintaining high standards in all written and verbal communications

What We’re Looking For

2+ years’ experience in a face-to-face customer service role
Experience in a call centre or customer service office environment
A background in the bingo or gaming industry is a plus
Strong organisational skills and attention to detail
A natural rapport-builder who thrives in a fast-paced setting

Join Us!

If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.

#BB1

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