Customer Services Team Leader

Nantwich

£30,000 per annum

Monday to Friday

9 - 5 Monday to Friday

Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. This is an excellent opportunity for a confident and organised individual to lead a busy customer services function within a fast-paced office environment.

This is a hands-on leadership role overseeing a Customer Services team who act as the first point of contact for all external enquiries. The role involves managing high call volumes, processing customer orders, and liaising closely with multiple internal departments to ensure a smooth and efficient service.

Key Responsibilities

Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations
Allocate, prioritise, and manage team workloads
Train, coach, and develop team members
Manage holidays and absences to ensure adequate team cover
Implement and improve procedures and systems to streamline operations
Operate the main office switchboard, managing a high volume of calls and screening cold calls
Take orders from customers, agents, and third parties
Input, price, amend, and cancel orders using in-house systems
Liaise with internal departments and management
Carry out general administrative duties as required

The Ideal Candidate

Proven experience in a Customer Services or Helpdesk environment (essential)
Previous supervisory or team leadership experience
A confident and decisive leader with strong people-management skills
Highly organised, with the ability to multitask and work under pressure
Strong problem-solving skills and excellent attention to detail
Excellent communication skills, both written and verbal
Good numeracy and literacy skills
Confident using Microsoft Office and bespoke systems
Friendly, professional, and calm under pressure
A strong team player, comfortable working cross-functionally

Salary & Benefits

Full-time, permanent role – 37.5 hours per week
(Monday to Friday, 9:00am–5:00pm, with a 30-minute lunch break)
Overtime, including occasional Saturday mornings, may be required during peak periods
Full training provided on internal systems
Additional holiday entitlement
Company pension scheme
Cycle to Work scheme
Free on-site parking
Employee discount

This role is ideal for an experienced Customer Services Supervisor or Team Leader looking to take the next step in their career within a stable and well-structured organisation.

Send your CV to (url removed) or call Leanne (phone number removed)

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