Helpdesk Administrator

Location: Waterton Training Centre, Waterton Industrial Estate, Bridgend
Pay Rate: £13.45 per hour
Contract: 6 Months (Temp to Perm Opportunity)
Hours: 40 hours per week
Start Date: 13th July 2026

We are currently recruiting for a Helpdesk Administrator to join our client VINCI Facilities

This is an excellent opportunity for an organised and customer-focused administrator looking to join a well-established facilities management team, with the potential to secure a permanent position.

Key Responsibilities

Providing first-line helpdesk support to internal and external customers.
Logging, updating and tracking service requests accurately.
Responding to customer enquiries via telephone and email.
Allocating jobs and monitoring progress through to completion.
Maintaining accurate records using internal systems.
Producing reports and completing general administrative duties.
Supporting the wider facilities management team as required.

Essential Skills & Experience

Previous experience within a helpdesk, customer service or administrative role.
Confident using Microsoft Office packages, including Outlook, Word and Excel.
Strong IT skills and the ability to learn new systems quickly.
Excellent communication skills with a professional telephone manner.
Good organisational skills with the ability to prioritise workload.
Ability to read and write English to a high standard.
High school education or equivalent.

Desirable

Ability to speak Welsh.
Experience working within a facilities management or maintenance helpdesk environment.

What's on Offer?

£13.45 per hour (PAYE).
40 hours per week.
6-month contract with the opportunity to become permanent.
Supportive team environment.
Opportunity to work on a high-profile Transport for Wales contract.

If you're a proactive administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you. Apply today with your up-to-date CV.

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Helpdesk Administrator