Service Administrator
Newark, Full Time, Permanent
£Attractive

Future Prospects Group are proud to working with this Newark based Client to recruit a Service Administrator on a full time, permanent basis. The ideal Candidate will be technically minded and detail-oriented to join this busy service team.

The Role

Reporting to the Service Manager, the Service Administrator will be proactive and adaptable with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner.

As a Service Administrator, you will be an integral part of a fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks. Key duties will include:

Customer Liaison - handling incoming customer service requests (via phone & email)
Logging and processing service requests; resolving any queries or complaints
First point of contact for the Engineers
Collaborate with internal teams to optimise service delivery
Manage the Service Inbox
Service related administration
Preparing quotations for supply and repair to customers
Updating scheduling sheets on a daily basis
Cover scheduling when other team members on are out of office - allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised

The Candidate

The successful Service Administrator will be able to demonstrate the following experience, knowledge & skills:

Previous experience in a similar technical service role
Excellent verbal and written communication skills
Experience working in a customer service or customer facing environment
Proven experience in a coordinating role is essential
Demonstrable ability to plan, organise and prioritise work
Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle)
Good Microsoft office skills with strong Excel skills
Confident liaising with customers both by telephone and email
Able to manage multiple tasks and remain calm under pressure

The Benefits

The benefits included with this role are:

Monday to Friday working pattern, with an early finish on a Friday.
Free parking.
28 days' holiday (inclusive of Bank Holidays) increasing with length of service
Option to buy additional holiday

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.

Future Prospects Group Ltd

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