Customer Support Coordinator

Peterborough

£26,000 + Annual Bonus, Private Healthcare, 26 Days Holiday (+ Bank Holidays), Pension and more.

Hours either 8-4:30 or 9-5:30, full time on site.

The company

This is a customer-facing role with a growing UK-based full fibre broadband provider that's investing heavily in its future. With ambitious plans both in the UK and internationally, they're continuing to expand their network and customer base, making it a great time to join the business.

If you're looking for a role where you'll genuinely make a difference to the customer experience while developing a career within tech and telecoms, this is well worth a look.

The role

You'll be at the heart of the operation, acting as the link between customers, field engineers and internal teams to ensure installations, repairs and service requests run as smoothly as possible.

Whether you're speaking to a customer who's experiencing Wi-Fi issues, coordinating engineer schedules, managing installation diaries or keeping customers updated throughout the process, you'll play a key role in making sure every job is delivered on time and with a great customer experience.

No two days are quite the same. You'll be juggling multiple priorities, responding to changing schedules and working closely with colleagues across the business to keep everything moving. If you enjoy being organised, solving problems and keeping people informed, you'll thrive here.

The business is also keen to hear ideas. If you spot ways to improve processes or make things run more efficiently, you'll be encouraged to speak up and contribute.

We're open on background. You might currently work in customer service, scheduling, service coordination, telecoms, engineering support, housing, utilities or another fast-paced environment where organisation and communication are key.

What's more important is your attitude.

We're looking for someone who enjoys helping people, communicates confidently, stays calm under pressure and can keep multiple tasks moving at once. You'll also be comfortable using different IT systems and be confident picking up new technology as you learn the role.

If you're looking to get your foot in the door within a growing technology business, this role can also open doors into areas such as project coordination, service delivery, network support and wider operations.

The Next Steps

If this sounds like something you'd be interested in, you have three options:

Call Joe White at CRG TEC to find out more. We're always happy to have an informal chat about the role before you decide whether it's right for you.
Drop Joe a message on LinkedIn if you'd like to ask a few questions before applying.
If you're happy with what you've read, apply with your CV and Joe will be in touch to discuss the opportunity further or provide feedback if this one isn't quite the right fit.

We look forward to hearing from you

CRG TEC

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